To do that on Xbox 360, do the following: To change region settings on your Xbox One, do the following: Before you change your region, you should know that your gamertag, unlocked achievements and rest of your Xbox profile information will be moved with you. Update payment option details, then select, Follow any instructions you get from the error message, Retype your credit card number without spaces, commas, or other characters that arent numericals. Note: In case you are not able to redeem a card or code, it could be due to the following reasons: Sometimes, Microsoft Store payment issues may be due to bank authorization challenges. To do this, you can either use your PC or Xbox console. Get exclusive deal alerts, helpful tips and software release news . To protect merchants and buyers, payment gateway providers implement additional security checks to prevent possible fraud. Home users can get 911 service, and put a phone in every room. According to users, this error appearsdue to incorrect or outdated billing information, so be sure to fix that. Check all your drivers now in 3 easy steps: Sometimes, error codes are not so much related to technical issues, but to a more trivial matter. Your bank will show this transaction as Pending or Approved, and will temporarily hold (reserve) funds or available credit until a specific time elapses, usually between 1 and 5 business days. Xbox refunds are generally processed within 3 to 5 business days, if you are eligible for a return. If you have lost or forgotten your Account Password, use theForgot Password Reset Tool.To update Q: I would like our invoices to be emailed to more than one person. But I was constantly getting an error: "We couldn't get authorisation for this purchase. 5. If you have more questions about the status or if you want to complain after your request gets denied, you are advised to reply to the confirmation email or the last email you received regarding the refund. For other gaming needs, you might want to check how to deal with PlayStation Store refunds, or how to request your money back on Steam and Origin with DoNotPay. Sign in to your Microsoft account with any web browser. Use the menu at top of page to view our plans and prices. Xbox Video game console Gaming. Your bank might require multi-factor authentication to help prevent online fraud and unauthorized access to your account. Follow the instructions on the screen to add billing information. All you have to do is get DoNotPay in your web browser. Billing errors such as 80153021 can appear if you have a balance due on your account. Select Edit info and update your details. Check if your card is approved for online, international or recurring transactions. Press the Xbox button on your controller to open the guide. After doing that, you should be able to make payments without any problems. Go to Payment & billing and select Payment options.You can add or edit payment methods from here. To redeem from your Xbox console, do this: For Xbox 360, connect to the internet and sign in, then press the Guide button>Games and apps>Redeem code. Users reported Use a different way to pay error on their Xbox, and today were going to show you how to fix it. There is one thing to be careful aboutyou shouldnt abuse the system and treat it like a platform for multiple two-hour demos. Go to. Q. Communities help you ask and answer questions, give feedback, and hear from experts with rich knowledge. Select one of the legitimate reasons for your refund request. Either the card didn't have enough money in the past so it got rejected multiple times or the card might have a protection thing. If you have problems with billing information errors, you might want to consider usingPayPal to purchase content online. As much as you may not know what to do when such an issue arises, there are general fixes you can use listed below to troubleshoot and resolve the matter, and get your payment process back up and running. After verifying whether your purchased item qualifies for a refund based on the submitted form and documents, a Support Team representative will reach out to you within 72 hours. We recommend downloading this PC Repair tool (rated Great on TrustPilot.com) to easily address them. No need to worry just press ahead with your troubleshooting. Use a different card. Check if your Xbox account is suspended. There is one thing to be careful aboutyou shouldnt abuse the system and treat it like a platform for multiple two-hour demos. Here is what you should do in a situation like this: Now see if you can make a payment. The amount of money associated with the code will be added to your Microsoft account. Save the changes and make sure your new payment method is activated. Ensure the payment option is authorized for online billing or recurring billing. Xbox error Use a different way to pay will prevent you from purchasing any content on your Xbox One and Xbox 360, but you should be able to fix it by using one of our solutions. So, it is little wonder that there are some of them that you are willing to purchase. Under Payment options, scroll right to the payment option you want to update. Lastly, any balance due on your Xbox subscription will prevent you from changing your region. This payment option has been rejected muttiple times, so were unable to process your payment. How do I do that?A: Log into Q: How do I change my billing cycle or payment period? From the drop-down menu, select Payment options. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); If you have a tech problem, we probably covered it! A. Follow the instructions on the screen to add billing information. According to users, sometimes you might get this error if youre using the version of the website that isnt designed for your region. Dude it explains it right there on your screen. To understand how this happens, youll have to understand how credit card transactions are processed. How Long Does It Take Microsoft to Refund Money? Click on the icon that looks like three horizontally aligned dots. We hope our tips have proved useful. average: 4.60 out of After hunting for clarifications on several support pages, you might learn that Xbox refund policy includes these rules: When it comes to legitimate reasons that can secure you a refund for the game you want to return, here are the options: If the refund request gets approved, Microsoft will return the money within a few business days. Enter the 25-character code you have received. , you can turn off recurring billing, and if you qualify for any refunds, you will be offered that option on the Services & subscriptions page in your account. You can do this in three ways buy apps with the money, add money to your account, or redeem a gift card or code in your account. Assistance with Xbox refunds is just one of the things in DoNotPays impressive portfolio. You can make a manual payment and authenticate your card. Once separate digital distribution platforms Windows Phone Store, Windows Marketplace, Xbox Music, Xbox Video, and Xbox Store (formerly known as Xbox Live Marketplace), merged into an all-encompassing Microsoft Store. Privacy Policy. Whenever you run into a suspicious email or website, generate a virtual credit card and proceed without worries. In case you belong to the Xbox team, youve probably used Microsoft Store at least once. If a payment has been declined, you should contact your credit card company to fix any issues with your card. Sorry, this post was deleted by the person who originally posted it. Some PC issues are hard to tackle, especially when it comes to corrupted repositories or missing Windows files. ; Enter your updated info, and select Save.You're done unless you see more prompts. Sign in to the Payment optionspage with your Microsoft account. Solution 1 Contact your financial institution. You can rely on DoNotPay to provide a smooth and user-friendly experience. Switching to a new payment method may help you resolve your Microsoft Store payment issues on Windows 10. Once you update your declined card or add a new one, we will charge you for the balance due. Xbox allows you to purchase all sorts of content online, including games and DLCs, but sometimes certain problems can occur. See Update your credit card expiration date. Hopefully, your payment issues are no more. PUR-ProcessorDeclined". To check the status of Xbox Live services, simply visit the Xbox website. To do that, follow these steps: After settling the balance due check if the error is resolved. On the Subscriptions screen, choose how you want to pay and follow the instructions. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Payment method rejected. It can happen that your card is not activated or that its not authorized for online purchases or automatic billing. Sign in to your Microsoft account on your console. Select Next and follow the on-screen prompts to finish the process. If you have contacted your bank and you're still having problems, please contact support. Ifyour name, billing address, expiration date, or CVV number has changed for your Microsoft account payment method, you can update it. Though Microsofts refund policies for Xbox might seem strict, it is not impossible to get your money back for digital items that qualify as refundable. If the Purchase and Content Usage service is up and running you should be able to make purchases online. A. Clone Line digital phone service starts at just 4.99/mo, including all federal taxes, fees, and 911 service. Check you don't have any subscription payments overdue on the Services page. All you have to do is get DoNotPay in your, Add details about your bank and payment options, When asked for merchant information, type in Xbox or Microsoft Store, Follow the rest of the steps to make a strong case for a refund, DoNotPay Can Help you Get a Refund for Various Services. Your bank approved the transaction, but the payment processor declined the transaction. Using an incorrect region can also cause billing errors to appear, and if thats the case, wait for 24 to 48 hours and try to make your purchase again. If you are having troubles fixing an error, your system may be partially broken. In case you belong to the Xbox team, youve probably used. Sometimes you canget billing errors due to problems with your credit card. Purchase a gift card in the amount of money you want to add to your account. If the war between iPhone and Android users has a counterpart in the gaming world, it would be between PlayStation and Xbox gamers. Select the payment option that you want to update. Though Microsofts refund policies for Xbox might seem strict, it is not impossible to get your money back for digital items that qualify as refundable. Follow the instructions on the screen to configure your Sign-in & Security preferences. I have gotten a block on my card, contacted my bank and got it sorted, however when i try to make purchases from the xbox store it states "payment method has been rejected multiple times" does this imply that a waiting time is imposed, if so how long will i need to wait to try again? Try adding or switching to a different payment option (as described in the steps above), Go to thegift cards page in Microsoft Storeand buy a gift card in the amount you want to add, Enter your name and email address as the recipient. As for Groove Music, some items from your collection might not be available in newly selected region, so keep that in mind. 2. We can also contact the service provider for you and ask them to refund your payment. As a result, they see Microsoft Store payment issues where there are actually none. We will also replace your primary payment method if you choose a different form of payment or add a new one. How much does a digital (voip) telephone line cost these days? Lastly, certain services might not be available in some regions, so keep that in mind. It is more affordable than ever to have phone and 911 service for your home or business. Billing address has changed. Keep in mind that you can skip the billing information that you dont want to update by pressing. Or, you can add another card/payment method and use that to pay your account charges: From the top menu, select Tools > Accounts . We recommend installing Restoro, a tool that will scan your machine and identify what the fault is.Click hereto download and start repairing. Archived post. Find the payment method you want to update, and then select View or edit card. We'll also let you know via email which of your accounts are on hold. There is no mention of whether you can choose the payment method for the refund. To fix this error you need to add your billing information again, but be sure that all your information is up to date. function gennr(){var n=480678,t=new Date,e=t.getMonth()+1,r=t.getDay(),a=parseFloat("0. You can update and/or add a new payment method whenever you make a purchase, or manage all payment options by logging in to the Microsoft payments site with your Microsoft account. Reddit and its partners use cookies and similar technologies to provide you with a better experience. You wont have to deal with Xbox refund forms and categories. This transaction will NOT show up on your final credit card statement, as it was declined by the payment processor, and no money will change hands. It is also a good idea to see if there are any spaces, commas, or any non-numerical characters where they are not supposed to be. Make sure that youre signed in to your Microsoft account. Why does a Windows 10 and Windows 11 PC run Chkdsk at startup? If thats the case, you wont be able to make any purchases until you settle the balance due. If you find the Declined message recurring, check with your bank. Choose your new location from the list and select. They can advise if your card is approved or not for online, international or recurring transactions. Scan this QR code to download the app now. Its also important not to attempt any purchases while your card is flagged or else the wait time will reset. Proceed to Edit info and input your updated info. This means that if youre in the UK, you can only make purchases on a UK version of the website. Copyright Windows Report 2023. That is quite obvious, and yet users often forget about that. If all the methods above have failed to provide the result you need, we recommend you to contact Microsoft and report your Microsoft Store payment issues. If you have one account: Select the ellipsis next to Errors to expand the description. The purchase was made less than 24 hours ago, The item was bought through a different account, Your purchase was a physical Xbox product. This article brought to you by the staff at CloneLine. After trying up multiple times now, I am getting this error: "This payment option has been rejected multiple times, so we're unable to process your payment". Select Remove hold. Click on the order number of the item and select Request refund at the bottom of the list. We hope the Check with your bank. When you see unexpected charges from Microsoft in a statement from your bank, credit card, or any other payment provider, we want to help you resolve your question as quickly as possible. Press the Xbox button to open the guide. Not associated with Microsoft. Once you create your DoNotPay profile, follow these easy steps to secure that refund: Once you finish the questionnaire, DoNotPay will send a dispute letter to your bank and Microsoft. Payment options used to pay for a subscription can be edited, but cant be removed until youchange how you pay for the subscription. Another common issue that users who request Xbox refunds experience is the inability to locate their purchase in the Order history. Card has reached the transaction limit. According to users, activation of the prepaid card can last up to 24 hours. However, the bank shows that the charge was authorized. You can purchase all sorts of content online with your Xbox such as movies, games and DLCs. But again, these authorized transactions will eventually timeout, and the balance will again be available. You may request a refund for pre-orders and Xbox subscriptions like Xbox Live, but these are usually treated as cancelations, and you wont have to fill out any forms. Navigate to Add payment option. Update the billing information. s Are Just One Thing That DoNotPay Can Help You With! If you want to use Xbox Live during the trial period but dont want to get charged because you might forget to cancel on time, you can check out the DoNotPay virtual credit card. For more information, please see our Select a new location from the list and then choose. Enter your updated info, and then select Save. If this service is down, youll have to wait until Microsoft fixes the issue. Choose Manage Payment Options. The relayed information is then processed by your bank ("issuing bank"). Even MS wants you not to waste your hard earned money on a game like FIFA. Unfortunately, things can go astray, and we know too well how dispiriting it is to encounter Microsoft Store payment problems. Select Settings and navigate to All Settings. Sign in to your Microsoft account on any web browser. 2. Time-saving software and hardware expertise that helps 200M users yearly. It's also an issue where you may not be able to buy groceries or pay the rent if you're an adult. If your card is flagged, youll get this error while trying to make a purchase. If we process your card two times and payment fails, we will place a hold on all the accounts associated with that card. Q. Same goes for other subscriptions, and if the subscription isnt supported in the newly selected region, you wont be able to access it. Accounts hold will be lifted as soon as the payment is successfully processed. Once you get to the page, sign in to an Xbox account with your username and password, Click on the order number of the item and select Request refund at the bottom of the list, Confirm that the title and the order number of the item are correct, Select one of the legitimate reasons for your refund request, Depending on the reason, you might have to provide additional information, Confirm the email address you want to use for handling the request. If your payment has been declined, you will receive an email from us and a notification will be posted on the Billing tab showing Payment declined and the amount we tried to charge. Clone Line digital (voip) phone service for your home or business is, My payment was rejected, but my bank shows it as authorized. Select Next and follow the on-screen prompts to finish the process. A. Explore subscription benefits, browse training courses, learn how to secure your device, and more. Gift cards can be redeemed to personal Microsoft accounts, not business or corporate accounts. Note that for your protection, and ours, we do not accept cancellations via phone or email. Sign in to yourPayment options with your Microsoft account. A. Don't you just hate it when you buy a product or service and realize it's not to your liking? Ensure you have enough money in your account to pay for your purchase. So, lets give this solution a try. If your bank manager claims financial transactions should be no problem for your card, now is the time to check your PC for malware. Once you are done with your purchase, make sure youve received the gift code via email. Your money doesn't need to be wasted like that. When a buyer places an order, the credit card transaction goes to the merchant's payment gateway provider such as Authorize.Net, who then submits the payment to the issuing bank's authorization system. Users reported this error while using PayPal with their Xbox account. "+String(e)+r);return new Intl.NumberFormat('en-US').format(Math.round(69086*a+n))}var rng=document.querySelector("#df-downloads");rng.innerHTML=gennr();rng.removeAttribute("id");var driverfixDownloadLink=document.querySelector("#driverfix-download-link"),driverfixDownloadArrow=document.querySelector(".driverfix-download-arrow"),driverfixCloseArrow=document.querySelector("#close-driverfix-download-arrow");if(window.navigator.vendor=="Google Inc."){driverfixDownloadLink.addEventListener("click",function(){setTimeout(function(){driverfixDownloadArrow.style.display="flex"},500),driverfixCloseArrow.addEventListener("click",function(){driverfixDownloadArrow.style.display="none"})});}. To avoid this error in the future, be sure to use the version of the website designed only for your region or country. Your bank couldnt authorize this payment method. Make sure that is not your case this will save you a lot of time and effort. Firstly, you can change your region only once every three months, so keep that in mind. 10 votes, Sign in to the Microsoft account associated with the payment option to update. Xbox One console sold around 50 million copies worldwide, and with thousands of games available on its game store, some issues are bound to happen. They are effective and yet pretty simple, so just keep reading to learn how to fix Microsoft Store payment errors. Also, if your account is currently suspended you wont be able to make changes to your region. You should also knowthat you wont be able to change your region if you did so in the last three months. Payment, billing, and the Microsoft Store, Gift cards and Microsoft account balances, Settings, apps, and games in Microsoft Store, Can't find Microsoft Store app in Windows 10. If the war between iPhone and Android users has a counterpart in the gaming world, it would be between PlayStation and Xbox gamers. If customer's address, zip code, or card code do not match the credit card billing information provided by the issuing bank, the payment gateway may decline the transaction based upon merchants fraud security settings. If you are having troubles fixing an error, your system may be partially broken. Select Payment options. Now select Add a payment option and follow the instructions on the screen. Press the Xbox button to open the guide. In such cases, there are several possible explanations: If your head starts to hurt because of all these Xbox refund policies and rules, do not despair. Open your Microsoft Store and proceed to the gift cards page. ; Under Payment methods, you can select Add a new payment method, View or edit card, or Remove card. After waiting for 24 to 48 hours, the issue should be resolved and youll be able to make purchases once again. Xbox Live relies on certain services in order to run properly and if one of those services isnt running, you might encounter all sorts of billing errors. Sign in to Payment options with your Microsoft account. Make sure that youre signed in to your console. DoNotPay is the first robot lawyer app that can help when you want to get your money back. If youre shopping for digital games for your Xbox console, thats where you need to go. The merchant cannot remove the pending charge, or issue a refund, since no funds were actually transferred. Your bank couldnt authorize this payment method issue is gone from your device. If a payment has been declined, you should contact your credit card company to fix any issues with your card. By all accounts, Microsoft Store is packed full of great apps, games, add-ons, and themes. Business users can share a single, multi line business plan across the entire organization. Opera GX is a special version of the famous Opera browser that is built specifically to fulfill gamer's needs. ; Enter your updated info, and select Save. Card has expired. If you can't sign in, try troubleshooting issues with your Microsoft account. Note Adding a digital code will not settle the balance you owe. 1. Make sure you are signed in to your Microsoft account. To do that, follow the instructions below: If this solution has been to no avail, proceed to the following fix. How can I fix the Your Bank Couldn't Authorize This Payment Method issue? Sometimes billing errors can occur due to problems with your Internet connection, but you should be able to fix themsimply by testing your Internet connection. Manage your money in your Microsoft account, How to add money to your Microsoft account, How to Format a Write-Protected USB Flash Drive. Choose a payment option and follow the instructions. Explore more options by getting DoNotPay in your web browser: The answer is yes if you have not accumulated a significant amount of play time for digital games or you have not redeemed the consumables.