Gas leaks. This thing should be cranking out 3X the hot water we need if every appliance and faucet is turned on in the whole house. Depress and hold the gas control knob all the way down. This is located near the top of the water heater. Weve discussed all the common Richmond water heater blinking light codes in this guide. Use a soapy water solution to test for leaks at all connections and fittings. All you have to do to get rid of this error code is to make sure that the tank is completely filled with water and recycle the power to it. Visually inspect the pilot burner and main burners annually. Measure the readings given by the multimeter. The Wi-Fi will have to be reconnected if you switched to a new router or even changed the password. Press and release the HOTTER button until the desired setting is reached to increase the temperature. Everyday Low Price. . In case you have more queries about your Rheem heater, you can leave us a comment below. Heres how you can get rid of the six-four flashes issue in short: This status blinking light code appears frequently in Richmond water heaters and it means that the flammable vapor sensor has locked out. On the temperature display screen it shows E- 5. If the status light blinks red more than one flash every three seconds, here is what the error code and means and what to do to clear the error: This indicates low thermopile voltage however pilot is lit. Contractor's Assistant: Is your Rheem water heater gas or electric? Here's how to do it: Turn off the hot water tap Turn off the device itself Wait for about 20 minutes Turn the device back on This should allow the device to fully reset itself, and you might find the error code has "magically" disappeared. They were up-front about not being familiar with this model but followed the manufacturers installation instructions. Tankless Electric Water Heaters. just had water installed reads E 5 code. Press the reset button on Rheem tankless water heater. If thats not it, theres a strong chance that theres dirt build-up on the pilot tube. It draws a massive amount of power and we even upgraded our drop from the street to 200 amps to support it, with a new panel and breakers inside. The knob needs to be depressed to light the water heater. The water heater and its gas connections must be leak tested at normal operating pressures before placing it in operation. What to do. Check that the ground conductor on the water heater is properly connected. Combustion shutoff device tripped- Combustion shutoff device(s) should be inspected by a qualified service technician. Use a metal wire or plastic hook to retrieve any dirt that has become lodged. Replace the combination gas control (thermostat). Copyright 2004 - Rheem Manufacturing Company All Rights Reserved; Corporate Office: 1100 . Your tankless water heater may run hot and cold due to a broken flow sensor. When the faucet is closed, the Richmond Tankless Water Heater senses the command, and goes to standby mode. To resolve the issue, try the following steps: It indicates that the flame signal sensed out of proper sequence. Unscrew the heating element and pull it out. Richmond tankless gas water heaters are more energy efficient than conventional water heaters, because the tankless models eliminate the need for reheating stored water. Did you know that your water heater, operating for many years in the basement of your house, could be dangerous, even if it was professionally installed For an electric tankless heater, this shouldnt be much of an issue. Wear protective gear if possible to cover your eyes, hands, and body. If it is, turn ON. We have a Richmond on demand hot water heater. Hot surface ignitor not positioned correctly. David is a man who loves doing research and finding out the best solution to any type of heating appliance issues like heaters and fireplaces. They, Culligan water filtration systems have improved water quality for thousands of households worldwide. Toggle the ON/OFF switch located on the blower assembly to the OFF position. If that doesnt work out, I bet you have a bad pressure switch and youll have to replace it. Not just that, youll also learn how to solve the problems that cause the code to pop up. The Digital Temperature Controller can be mounted in any room. When removing anode rode, first make sure the cold water supply is turned off. Go to the next step if you do not smell gas. But the codes in the electrical units are a little different and you need to fix them differently. If your gas water heater keeps shutting off, the thermocouple could be dirty, bent or damaged. If the breaker is tripping, an electrician can determine why the unit is shorting out. More often than not, this issue is caused by carbon deposits on the electrode. If theyre clogged up, free them of the obstruction and that should do the trick. This allows the flame to breathe and the heater to not overheat. Attach the lead to the two terminals you see on the FVS. You might have a faulty thermostat. The only thing left would be the unit is not getting enough water, or the pump is not pushing the water through fast enough for the demand. Thatll make sure that the gas valve will no longer be stuck in the open position and youll be able to operate the heater smoothly. If your attempts to light the pilot burner have been unsuccessful, there could be air in the gas line. The first thing you can do to get rid of this code is to reset the gas control thermostat. Ignition failure doesnt detect flame signal, Abnormal combustion after detection of flame signal, system lose the signal. Error Code 10 What it Means: A false flame has been detected. Tankless electric water heater E5 error code Found this from Google. However, the pressure for every model has to be within 10.5 w.c. or 2.6 KP for natural and 14 w.c./3.5 kPa for LP gas. Now, its time to bring in an expert. Water Heaters. Why does my tankless water heater go cold sometimes? The RTG-64DV, RTG-84DV, and RTG95DV may be installed in all locations, including bedrooms and bathrooms. Visually inspect the hot surface ignitor and main burner periodically. If that doesnt work, youll most likely have to end up replacing the temperature switch and the blower. The most common causes of failure of tankless water heaters are blocked exhaust or air supply, flame failure, ignition problems, and much more. Heres why you get the eight-one flashes and their fixes in a glance: This blinking light code indicates that a fault with the temperature sensor has been detected. I have a richmond encore tankless water heater model RMTGH95DVN. Corporate Office: 1100 Abernathy Road, Suite 1700 These models are not designed for use in mobile homes. Verify that the wiring to the pressure switch(es) is connected correctly. Its located right above the upper heating element. This is an exclusive feature of the Richmond tankless water heaters. So, its an easy fix when you face this problem. The last potential culprit behind the issue if unclogging the jacket holes dont work is the pilot assembly. Since the thermal well is at fault here, start by checking the wiring. All Right Reserved by HeaterFixLab. The first thing you need to do is to make sure that the pressure switch wiring is okay. Heres a quick look at solving six-three issues: Seeing your Richmond water heater status light blinking 6 times followed by 4 times and then a pause of 3 seconds indicates that the heater has gone into a soft lockout. Fortunately, as a DIYer, you can quickly solve most of these issues without extensive technical knowledge. The reference mark A or 1 mark represents an approximate water temperature of 130oF. Is the Richmond hybrid water heater EnergyStar compliant? The first one is when you see the status light do a short flash every four seconds. Continue holding down the gas control knob for about 1 minute after the pilot is lit. Follow these steps to test the flammable sensor of your Richmond water heater: If the value you get from the multimer is between 10k 45k ohms, that means the FVS is fine. If its outside this range, you can be sure that it has gone bad. To fix the E5 issue, ensure the correct gas pressure, adequate water flows, blockage-free air intake & exhaust, and proper ventilation in the room where you place your water heater. I was hoping some of you could confirm if my thinking I'd correct and maybe shed some light on why it may not be the best idea? Running every faucet at once may overwhelm your heater and fail to heat. FV sensor detected presence of flammable vapors. Plus, they can be installed in locations where a storage water heater may not fit. Heres how to do it: You can easily reset the FVS this way. If incomplete combustion is detected, the water heater corrects the problem to provide clean, efficient water heater operation at all times. This is winter in the Midwest, so the water coming into the building will definatly be on the very cold side compared to other seasons where this may be less of an issue. What is the application of a cascade control system? Contact customer support if you feel overwhelmed by the job and need expert guidance. The burner will be off at this stage. No, these units cannot be converted from one fuel source to another. It also has a first-year in-home labor warranty. If the wiring has gone bad, you need to fix it. This is an exclusive feature of the Richmond tankless water heaters. The flame has gone out of sequence in this case and it happens when the gas control valve is stuck in the open position. The E5 code appearing on your heaters display due to one or more reasons like too much water flow, incorrect gas pressure, blocked air intake, clogged exhaust, dirty air filter, lack of airflow in the room, and corroded heat exchanger. The filtration system can remove some contaminants, The most reliable off the grid water source is a well. Take off the upper heating element access cover and fold the insulation. But with a blocked exhaust, this system is jeopardized. This means that the flow meter is not sending a signal to the computer which starts the machine. If the TCO still gets tripped, youll have to replace the thermostat. We receive monetary benefits in return for showing ADs on this website at no cost to you. If so, you may need to clean, repair or replace the pilot burner to fix the problem. Yes, we do. Shut off the water heater if you notice any unusual burner operation, until you obtain qualified service assistance. Plumbing. I have a newly installed RTEX - 18 Rheem tankless water heater. The Power Direct Vent is a seal combustion, direct vent water heater that may be installed up to 60 feet away from the homes outside wall. The thermopile is disconnected-Make sure the thermopile wire connectors at the gas Combination Gas Control (Thermostat) are connected properly. Set the thermostat to the lowest setting by pressing the COOLER and HOTTER arrow buttons at the same time and holding them for 1 second. Owner's Manual Copy. Blocked Air Intake 5. The Wi-Fi LED light will also be red if youre facing this issue. Below are some maintenance tips to consider: The Whirlpool water softeners efficiently remove water hardness, acidity, high iron levels, and excess sediment from your water supply. The main ones are poor installation, improper ventilation, blockage of the pressure switch tube, and incorrect blower operation. Often, some parts will go bad in other heaters because of this issue. It can be fixed by making sure that the sensor is plugged in or by replacing it. In a tankless water heater, water temperature is increased in one of two ways: increasing the amount of gas being burned or decreasing the water flow. I have a new Rheem RTEX-24 on the 2nd floor replacing a typical tank-style heater installed by licenced plumbers I have used before with no issue. Shut off the water heater if you notice any unusual burner operation, until you obtain qualified service assistance. Slightly depress the gas control knob and turn clockwise to OFF position. The Combination Gas Control is also constructed with a single-use gas shut-off device that will shut off the gas supply to the burner if the water exceeds normal operating temperatures. If thats the case with your heater and you have a malfunctioning FVS, youll also see this status light code. If the pilot still fails to light and you get the blinking code, replace the pilot assembly. I know that is perfectly normal behavior if you're demanding too much hot water. Replace it and this eighty-one flash blinking code will disappear. If you dont have it, get it checked by an expert. If there is soot or deterioration, contact the local gas utility to fix the problem and clean the flue, or replace the flue, flue baffle, and venting system before resuming operation of the water heater. If the appliance will not operate, turn off gas to the appliance and call your service technician or gas supplier. If the breaker has tripped, switch it off, then switch it back on. Check that the earth ground connection is properly connected. Luckily, you can easily reset it by pressing the red button. The Bosch error code EE indicates that your systems modulating solenoid valve has been disconnected. Heres how you can deal with the eight-three flashes in short: This blinking light code represents a problem with the gas valve. The preferred starting point for temperature setting is to align the two triangular pointers on the dial and control face. Locate the red reset button and then, press it. View Product This indicates that the pressure switch remained closed longer than 5 seconds after the call for heat began. Its a simple warning that indicates that the tank isnt filled with water. Turn off the gas valve (for gas heaters) or the circuit breaker (for electric heaters), and let the water in the heater cool completely. Instead, it reaches a lukewarm state that is below the set temperature. Turn the gas control knob counter-clockwise to the PILOT position. In order to effectively reduce home appliance energy use, conserve more natural resources and generate significant energy cost savings for homeowners, the U.S. Department of Energy (DOE), as part of the National Appliance Energy Conservation Act (NAECA), periodically requires higher energy efficiencies on almost all residential gas, electric, oil and tankless gas water heaters. E5 is an error due to the high flow rate. Lack of Ventilation In The Room 7. Check to make sure it is plugged in. This problem can also occur due to a bad pressure switch and blockage in the pressure tube switch. If you smell gas, stop and dont try to light any appliance, touch any electric switch, or use any phone in your building. Youll have to replace it if you want a permanent solution. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Every water heater should have separate venting for it. No, the direct ignition sends a spark to the main burner when hot water flow is detected. Otherwise, call customer support for help with the other issues. Thatll solve this issue. You can select from an electric model or gas model. Its a device thats meant to protect the heater from overheating. An E4 error code on your 45 model tankless water heater, indicates that there is an issue involving the flow meter sensor (also referred to as cold water temperature sensor.) To do so, follow the steps below: You should also leak test the factory connections to the Combination Gas Control (Thermostat) after the water heater is placed in operation. This would theoretically raise the input tempature, making it easier for the heater to heat the higher rates of flow. Fix the gas pressure if something is wrong with the gas supply and thatll take care of this issue. Why does my water heater turn off by itself? The causes of the E5 code appearing on your heaters display include too much water flow, incorrect gas pressure, blocked air intake, clogged exhaust, dirty air filter, lack of airflow in the room, and corroded heat exchanger. Take off the filter and check the air intake line to see if it is dirty. To correct this code, close all hot water taps to reset the unit. The most likely culprit behind it is a faulty thermal well. In some cases, the error comes up when the water heater has a water flow rate that's too high. We also have a standing pilot Direct Vent that will vent up to 4 feet from the outside wall. It means issues with the chamber sensor. As you can tell, it controls inlet gas pressure. The only additional thing you need to be on the lookout for is whether theres too much wind at the vent termination. Hard water deposits can therefore accumulate in the bottom of the tank. Hopefully, now you know how to get rid of your Rheem tankless water heater code E5. The pilot burner should be cleaned or replaced in this case. how to fix the RV Water heater igniter not clickingproblem, Pilot Light Lit But Burners Wont Ignite [13 Easy Fixes], Sta Rite Pool Heater Turns On By Itself [5 Easy Fixes], Truma Water Heater Reset Button [How To Reset], Navien Tankless Water Heater Standby Mode [Explained], Richmond Tankless Water Heater Code 29 [Reasons + Solutions], Richmond Tankless Water Heater Code 13 [Reasons + Solutions], Richmond Tankless Water Heater Code 11 [Why+ How To Fix]. Increase supply voltage to rated voltage. Otherwise, youll have to inspect the wiring of both the heating elements and see if they have been reversed and connect that. Dont use force. To fix this problem, you first need to purge the air from the gas line and then try again to see it will light. I know that is perfectly normal behavior if you're demanding too much hot water. Excess Water Flow 2. If the burner access door is removed, the burner access door gasket must be replaced. In 2017, the Department of Energy required manufacturers to calculate the UEF based on how efficiently each water heater uses energy in real-world usage scenarios. A water heaters tank can act as a settling basin for solids suspended in the water. A water heater that produces no hot water may not be getting power, may have a tripped limit switch, or may have one or more failed heating elements. If set too low, adjust the water temperature setting to the desired setting. The air intake tube of your heater can be blocked with debris, spider web, dirt, etc. An E5 code on the Fogatti RV Tankless Water Heater is indicating Exhaust Fan FailurePlease follow following steps to troubleshoot the Fogatti RV Tankless Wat. Let us know what turned out to be the problem. No, they are not. The thermocouple is usually easily visible next to the pilot light. Water heaters are an invaluable asset in todays homes, and not just any heater but rather a good quality heater to effectively and economically heat enough water for your daily needs. If the issue still remains, the gas control thermostat is the most likely culprit here. A Richmond tankless water heater has no standing pilot light, no stand by loss, and the burners modulate to maintain maximum efficiency. Whats happening is that the thermostat is not properly managing the heat. The Combination Gas Control comes set at its lowest setting for safety purposes. Electric Water Heaters. Its about a year old and Ask an Expert Home Improvement Questions HVAC Questions Ask Your Own HVAC Question airheatman, HVAC Technician 19,594 Satisfied Customers Furnace, A/C and heat pump specialist. It is brand new - electric. Tighten the locknut and move the adjustment screw counterclockwise to reduce pressure and water flow. Replace the combination gas control (thermostat). Check the vent and/or combustion air-inlet systems for obstructions. Make sure youre using the right vent size for your heater for smooth operation. Error E5 codes may be the result of a malfunctioning combustion alarm. Air in gas line- Contact a qualified service technician to purge the air from the gas line. Once a year is good enough. Besides that, it can also be the result of improper installation of the heater that leads to venting blockage. You wont have to do anything to solve these blinking codes as its a part of the normal operation of the heater. Rheem Tankless Water Heater Code E5 [7 Easy Fixes] 1. A heat exchanger with white deposits of Calcium Carbonate can be dissolved chemically. Error code 12 means your tankless water heater fails to detect the flame. Following this guide will help you narrow down the issues and get to a solution quickly. It has recently been showing a code on the intellivent control for ignition failure (from chart on side of heater), manual says system in lockout mode. Another thing that can cause this problem is when the pilot burner orifice is clogged. So stick your flathead screwdriver in to increase the gas pressure, youre gonna go clockwise. Found this from Google. For a power vent water heater, follow these operating instructions below: The temperature of the water in the heater can be set/ adjusted by setting the temperature knob on the front of the Combination Gas Control (Thermostat). The status light in Richmond water heaters is great for informing the users about the condition of the water heater. Upgrading to a more powerful tabkless unit is possible, but less ideal and more work than trying this if it could work. Also, check to make sure the ON/OFF switch is not turned OFF. Copyright 2023 Grid Sub | Fuzion BlogbyAscendoor | Powered by WordPress. The consortium of manufactures agreed on flame arrestor plate technology to create the new generation of FVIR water heaters. One of the heating elements may have to be replaced if theyve gone bad. If the above checks out and the water heater is still not heating, check the combination gas control (thermostat) setting. Copyright 2004 - The good thing about these heaters is that they wont work before filling the tank with water. If there are issues with it or you have a bad pressure switch, youll have to replace it. It leads to an overall weak flame and you cant get to your desired temperature. You can use a vacuum cleaner on the burner and floor shield inside the water heater. Tankless Electric Water Heaters Richmond Essential Series NEVER RUN OUT OF HOT WATER AGAIN Instant Hot Water / Point of Use & Whole Home Options / Easy Installation / Heats Water Only When You Need It for Maximum Savings Point-of-Use Tankless 3.5kW and 6kW Models Push-button ON/OFF control with LED temperature display How do you diagnose a water heater problem? To fix the issue, try the following troubleshooting steps: This error code indicates that there is a problem with the internal circuit. As youve seen, there are many potential reasons behind this error code and therefore, many possible fixes. This valve is important as it is involved in water temperature and pressure regulation. Inspect the thermocouple to determine if it is dirty or damaged in some way. Start by checking the gas pressure with the help of a manometer. This helps conserve energy and prevent a build-up of dangerous hydrogen gas. Go two turns and check to see if the flame is strong enough. Unthread the cap at the very center of the regulator. Resetting the FVS on Richmond water heaters is pretty easy. Check the gas supply pressure and manifold pressure. In fact, his aim is to help his readers to fix the issues with their heating appliances easily.More about us . Heres a quick summary of what causes one flash and their fixes: Its also a very common status light error code in Richmond heaters. Slightly depress the gas control knob and turn clockwise to OFF position. A tankless water heater can acquire mineral buildup over time, which can damage the walls inside the heating chamber of your tank. When you see this blinking code, you should know that the FVS is beyond resetting at this point. They come in different types like gas, electric, tankless, and specialty water heaters. Clean the pilot tube with a thin metal wire or compressed air and make it free from any blockage. There are several reasons behind the failure of the tankless water heater. How old is it? Register; Verify; . Then, we adjust the pressure regulator. What Does The Bosch Hot Water System Error Code EE Mean? Allow several gallons to flush through the discharge line to an open drain. You can also clean the burner by scrubbing with mild detergent. Close the valve on the cold-water pipe feeding the water heater. Make sure you hire a qualified technician to diagnose why it tripped in the first place to avoid injuries in the future. Turn on the gas supply and/or increase the inlet gas supply pressure. Several Richmond water heaters already fit within the new NAECA standards, and others were made compliant without significantly increasing their size. David is a man who loves doing research and finding out the best solution to any type of heating appliance issues like heaters and fireplaces. Establish and follow a routine preventative maintenance program. Inspect the combustion air-inlet and vent systems. Wait 5 minutes to clear out any gas. What does error code 11 mean on Richmond power vent water heater? Inspect the combustion air-inlet and vent systems. Water leakage and water touching the wick or rope sensor. Richmond is one of the reputable brands, with several quality appliances on offer. Verify that the wiring to the pressure switch(es) is correct. Set the thermostat dial to the lowest setting by turning the thermostat dial clockwise until it stops. Correct the wiring and see if that solves the issue. Save my name, email, and website in this browser for the next time I comment. The combination gas control was set at its lowest setting before the water heater was shipped from the factory to comply with safety regulations. After it is squeaky clean, let it dry. If that is not the issue, the combustion shutoff device could have tripped and you may need to contact a qualified service technician. As long as enough combustion air is provided, Richmond tankless water heaters can be installed in a utility room, garage, basement or attic, or on an outside wall . Start by checking whether the ECO has been tripped. It indicates the unit shuts down and in lockout. Next, check the electrode and clean it if it has dirty and has a significant build-up of carbon deposits. Make sure the flammable vapor sensor is not blocked or obstructed. What does that mean? Issues with the shutoff valve like its failing to open or close as needed. Hey all, just installed a new tankless water heater and am getting the high flow code of E5 at higher temperature settings and faucet count. Corrosion or Scale Deposit On Heat Exchanger FAQs: What are the most common problems with tankless water heaters? Start by replacing the sensor and the wiring. Error Code 05 What it Means: Imperfect Combustion - The system is dirty or blocked. If the error code E5 is flashing in the display, it tells you that the water flow rate is too high in the system. Replace the cap after cleaning it clean with a sponge or soft cloth. . There are a couple of products that may work in your application. Early in the development, Richmond researchers at their Montgomery labs discovered that flame arrestor plate designs might be vulnerable to the effects of lint, dust and oil (LDO).