Being approachable helps to build positive relationships with other employees and fosters more open communication. Members of a team will notice attitudes and be attuned to the performance of their team. 4. Stripping the concept of successful leadershipdown to its roots,physicallybeingseen by your employeesis thefirstfundamentalstep towardsmeaningful organisational change. For example, if there are any issues that arise during the flight or there are passengers with specific needs, Cabin Crew will need to make sure they communicate with their other team members to make sure . As the saying goes, the customer is always right, so you wouldnt want your services to let people down because your workforce and systems werent orchestrated around top-notch service. Find out where the rock created the ripple and then go throw some more rocks. The stigma of mental illness is a societal challenge and it will inevitably take generations for any significant impact to be felt. #2. Interpersonal skills mean the ability to communicate and build relationships with others. Its OK! If youre a manager, thats the way you want people to see you and thats the way you want your people to be seen. This means that a coach should set the right example if he expects his players to be on time, to pay attention when he speaks, to not play with their phones during meetings, to clear up . Being patient is an important customer service skill, especially when dealing with angry or irritated customers. Rational thinking is avoided for a quicker response to survive. Right or wrong, the customer is always right.Marshall Field. Having an open mind is essential in business, where circumstances change daily. While you cant control most of these challenging developments, you can control how you react to them. Post on your blog everyday, because writing is the basis of all wealth. With this feature, youll be able to receive calls to any device of your choice whether its a VoIP phone, softphone or smartphone. Building relationships with colleagues facilitates the sharing of knowledge and information and the development of new skills and capabilities. Its that time of year when spring classes have officially started and us instructors are once again trying to bring the best version of ourselves to the classroom and make a difference, especially for those students that may be struggling. If youre keen to meet face-to-face in a factory or warehouse but need to be mindful of social distancing, use headsets and microphones. A Simple Smile Could be Key to Your "Approachability". It's about developing the leadership values you need to do your best work and inspire your team to do the same.. And if you're looking to develop those values, humility in leadership is a great place to start. They are vital for generating a good reputation and making a positive difference to a customers experience. Establish core values. If you want to be approachable, the opportunities that come your way will dramatically increase. There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. Bad things happen to all of us. When you believe theres always a solution to the problems you encounter, you train your brain to think about resolutions instead of roadblocks. In addition to this, the course also equips you with strategies to deal with anger, aggression and complaints. I've been in customer service in varying capacities for the past 10 years, and one thing that I've learned whenever in a position where the answers aren't clear is that it's okay to ask "Why?" You don't just make good friends by being friendly, you can influence those you meet to be better people. People who are adaptable excel as leaders. Being approachable, specially at work, is the key to building strong interpersonal relationships with your colleagues. Customers want substance. If youre already working in or thinking of working in a customer-facing role, then its essential to brush up on your customer service skills. 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Understanding and empathizing with what students are going through, and keeping tabs on them, definitely increases their chances of success in the class when they may otherwise lose hope and mentally check out. It can help their mood and energy. Learn how to combat stress in the workplace through Transcendental Business owners need to control their stress, 5 Ways Emotional Intelligence Predicts Your Success. Quality customer service ensures that clients are given . Unfortunately, at post-16 level, they have not had this consistent positive exposure. While that may be a simple fact of reality, there are a number of complex elements involved in the customer experience that could jeopardise the client base of a business at any one time. Staying comfortable and steadfast to routine can harm our health when changes arise beyond our control. First impressions can mean a lot. Most businesses dont operate 24/7. It is crucial to set appropriate goals for each client. Using technology can make this very easy, so promote customer feedback on all your social media channels and via email. Our distance learning courses can also help you gain these skills at home, whenever suits, so you dont have to take time out of your current job to study. Being a great communicator can help show customers the value of your products and services. Listening to customers makes them feel valued and appreciated. Another commonly used self-service method is an interactive voice response (IVR) system. However, I didnt necessarily like sitting at my, Read More How to Survive Working from Home When It Becomes Too RoutineContinue, On Saturday, my husband and I went to the 2014 Central Florida Veg Fest here in Orlando with some friends, and it was quite the experience. Imbibing these qualities and natural instincts into your workplace can greatly affect your work life. But take time to do greet your employees and try to listen to people who come to you with an issue. Lucy Bishop. In his book Who Moved My Cheese? If, Read More 3 Ways to Successfully Work from HomeContinue, I dont do this regularly (although I used to), but if you find yourself in a less than fantastic mood, I highly recommend this 10-15 minute exercise to get you out of your funk. Accepting outcomes beyond your control can help you adapt quickly to unforeseen circumstances. Customers value friendliness above all else. Think about the type of work environment you would like to be around. Another way to improve your customer service is by looking at your business from the perspective of your customers. Being an approachable person comes with its own benefits: people are more likely to feel more at ease around you, be honest with you and speak up when they have a query - three aspects that can go a long way in increasing productivity. Patience is also important to the company as a whole as it helps you to understand customers concerns and problems a lot better, allowing the company to improve their services. Often called people skills, they tend to incorporate both your innate personality traits and how you've learned to handle certain social situations. Visible leaders possess a clear, unwavering vision for the future of the business. Click to reveal We are all taught from a very young age that we should learn to be friendly, be a good listener and be open to other people. How can you ensure happy customers? This will make it easier for them to deal effectively with the many challenges associated with doing this type of work. Customers often judge your mood on how you look when they approach you. Say hello to people - greet people appropriately, gain eye contact and smile naturally, shake hands or hug where appropriate but say hello, especially to colleagues and other people you see every day. Heres the secret: Build a following. Here are four: As we just mentioned, garnering loyalty is a major benefit to being available when your customers need you. Being able to empathise with a customer, especially when they may have had an unpleasant experience is invaluable. In fact, it has a big impact on the culture of the team and, if commonly practised, the organisation. Would people say hello? Being thoughtful and attentive are vital customer service skills. Being adaptable means not feeling hopeless and helpless in the face of change. But being able to make that all-important first impression can be more difficult than we think. In short, life is easier and more fun when we are welcoming and approachable. Attitudes have shifted considerably over the last few decades, so be wary of following old-fashioned advice that will cause tensions between you and your employees. September 18, 2015, How can you make SEO work for your small business? These 10 commandments of exceptional customer service can help you keep your members at your facility and happy to be there: 1. How well do your products work? In all honesty, sometimes I never hear from them again, but just as often (even if it takes a few unanswered emails), theyll respond with an explanation of what theyve been going through and its very rewarding to see them persevere through the rest of the semester. Customer service skills are the backbone of a successful business. Your Body Language: As a business owner, its your job to let your customers and clients know they can reach you on your business line at any time during (and sometimes after) business hours. Your business may thrive on tried and true processes, but an unwillingness to try new things can prevent growth, stifle creativity and hurt morale. Following the concept of Theory X and Theory Y by social psychologist Douglas McGregor, leaders adopt one of two assumptions about their teams. If youre keen to move to a more visible style of leadership in your business and feel you could benefit from practical advice and support for example, bespoke Personal Engagement Plans for your senior leaders - wed love to help. Do you consider yourself a visible leader? On the flip side, the same research also found that people, on average, told 10-12 of their friends when they received bad customer service. Julie Thompson is a professional content writer who has worked with a diverse group of professional clients, including online agencies, tech startups and global entrepreneurs. One of the main principles behind it is that individuals with an upbeat mental attitude attractpositive change. Adaptability is the skill that influences how you respond to change. Be un-competable. When they are developing relationships with their service and product supplies, a person who smiles, is inviting, and is easy to talk to ranks high in the preferred qualities that customers list." Happy customers tell 4 to 5 others of a positive experience while dissatisfied customers tell 9 to 12 about a bad service experience. Added to this, the word of mouth implications of great, and awful, customer service are huge. In addition, studies show that supporting colleagues at work can lead to reduced chances of depression and high blood pressure. Something as simple as not picking up your phone is enough to make many customers feel they cant trust you. The same is true for individuals: Employers increasingly want workers who can adapt to an ever-changing workplace. 1. Being friendly allows for face-to-face collaboration which allows employees to flourish from each other and share their ideas and experiences. As we emerge from the ravages of the pandemic and make tentative steps to move forward, we need strong, visible leadership to optimise our chances of achieving that with confidence and vision. Challenges wont seem all that challenging when youve built up a tolerance for accommodating changing circumstances. The Customer Need for Compliance: Efforts made towards diversity and equality can often end up being forgotten by the employers, something that impacts their customers too. Networking works. When youaccomplish this level of passion and visibility,people will naturally follow your lead and thats impossible if youre locked in a top-floor officeissuingemails, with people knowing your name but not what you look like. Whether its watching my students hard work pay off, creating a class activity that I hope might motivate others, or appreciating the flexibility and satisfaction that my lifestyle provides, I have so, Read More Lifes Simple Pleasures: 4 Things We All NeedContinue, (Fair warning- this post isnt all that inspirational, but I think it may be very helpful to some of you out there working from home! I registered after 12 Dec 2018. Before someone gets to the "aha!" Just get ready to have fun. Customer service is a sales tool that can have a measurable impact on your revenue. As well, many dont have access to their business phones when theyre not in the office. Being approachable is important for small and big leaders. Find out what they do well and adapt this to your business to improve your own customer service. But if youre adaptable, you take adversity in stride, never letting it destroy you. There has been considerably more emphasis on good mental wellbeing in education in recent years. This also helps ensure that . If you know the customer, you can use something more personal than hello, such as their first name, if you know it. Customer feedback, whether its positive or negative, is important to manage a companys reputation and allow innovation. . Customer satisfaction - happy customers will recommend the business to others through word of mouth. Notify me of follow-up comments by email. Here are four: 1. To know your teams personally, take the time to talk to them about their interests and use this understanding to create an atmosphere that supports their needs and goals. I currently have no use for a long sighted telescope but thats not to say that I wont be in the future or that I dont know anyone who would be interested.