So to start they left a fed ex we missed you card. Their track and trace service has indicated my passport has arrived at my local Delivery Station a week ago with home delivery the next day. The whole process took a week and at the end of it it arrived via Royal Mail. Horrible courier company. One woman told the i: I fast-tracked it due to my grandmother being sick. But there are reports of delivery dates being delayed multiple times, with some people still waiting after a month rather than the standard two days. Copyright 2000-2023 M2N Limited E. & O.E. Now I have to wait another day for a package that I needed 2 days ago. TNT have let me down time and time before, and an absolute rubbish Company that you can only rely on to be unreliable! None of the delivery details were incorrect, but I consider this a fraudulent entry / forgery, which could have led to big problems if there was any dispute with the sender about delivery. He sorted out my delivery. written by on 18/01/2022. To calculate the top 5's we take the following factors into account: Latest items in Postal & Delivery Services, Radius Logistics Pvt. Welcome to TNT UK. Worse delivery courier ever I dont know why big places like home office working with them for the second time theyve sent me an email saying they try to deliver my parcel and apparently I wasnt home so they couldnt deliver it then u have to reschedule the date, and I was home for the first time and second time no one knock the door, on it website it says delivery time 8am-8pm but they sent me an email at 6 oclock in morning. On the 9th March I was told my parcel will be redelivered and I will get a call to confirm. written by Honestly sh**t service, this company needs to be shut down. Includes 5 waxes. I got letter a week later stating I didn't include my driving license with application, after many phone calls give up and ordered a new license out my own pocket and made an appointment at the local passport office so I didn't have risk posting in again. Managed to book a redelivery but no one turned up, was told it had gone back to depot so could I collect it from 30 miles away, its a table so wont fit in my car! Continually revised delivery time with no explanation. I ordered some garden equipment which was despatched in three parcels via TNT. We also ensure all reviews are published without moderation. So far they have tried to deliver without telling me they are coming. The Passport Office says that it can take up to 10 weeks for passports 'as many people put off applying during the pandemic' but that is just for the application and doesn't include any delay caused by the delivery service. 'I could easily have chosen to collect from the passport office, as I live in London,' she says 'But I chose the one-week passport delivery service as I thought this would be safe. All rights reserved. A similar thing happened when they were due to deliver the replacement parcel. Asha12 II31 At 4:20pm on Friday, the tracking status was: in delivery by 6pm. There is no doubt he just couldnt careless and he terminated the call. TNT - NOT EVEN WORTHY OF ONE STAR, sadly that was the lowest option. You can also visit theHow to packsection for tips about how to pack your goods in the most efficient way. They cant give you any window or update as they dont know where their drivers are! "Unlike many other couriers, TNT do not seem to provide real time tracking, nor can you provide delivery instructions," the petition says. Email us at consumer.champions@theguardian.com or write to Consumer Champions, Money, the Guardian, 90 York Way, London N1 9GU. Looking online, it seems a huge number of other people are having similar problems. 1774 N University Pkwy. TNT service is completely dreadful, and extremely poor. HMPO should really rip out the contract they got with TNT and just stick to RM, Didn't delivery passport just sent a picture of the wrong street and said they unable to deliver. Anyone can write a Trustpilot review. Passport not delivered but they say it has been Appalling customer service from TNT, basically not believing me and refusing to acknowledge the possibility they WebDaughter (aged 16) applied for an adult passport. WebJoin the 6,595 people who've already reviewed TNT. After waiting for over a week he phoned the delivery company and, after over an hour on hold, he was told he could collect it from the nearest depot. Cancel a lost or stolen passport You can also get a crime number from the police online. Your experience can help others make better choices. I did not even know I had a package from them. A delivery company has apologised amid reports that people are facing lengthy delays receiving their passports and some have had to cancel travel plans in the run-up to Christmas. EU Funds Strategy Department. Never had this problem with any other couriers. Find information on our most convenient and affordable shipping and mailing services. NO ONE is held accountable and hardworking people are wasting time and losing money due to the TERRIBLE SERVICE. TNT were due to collect a parcel from my home address and then deliver a replacement. US. Managed to get through only to find out its tnt. - Buy Hemodialysis Chair,Dialysis Chair,Electric Dialysis Chair Product ,,, espartners.co 05ited_9txto1gq1 It may not display this or other websites correctly. It said: 'FedEx prides itself on outstanding customer experience and unfortunately on this occasion we have fallen short. I can accept the odd delivery problem, but forging my signature is wholly unacceptable, and gives a big question mark about credibility, trustworthiness, ethics and legality. I have a tracking number but not an account number as I'm not the business that sent it but on the business paid for it and is waiting for the delivery which is urgent. written by We offer door-to-door shipping to more than 200 countriesconnecting people and businesses all over the world. Never use, avoid at all cost! Im going to ask next time I go to the Post Office. According to the Times newspaper, HMPO is turning to alternative postal companies. Chat to a live agent or send us a message, Desperate holidaymakers beg to collect passports from FedEx depots amid severe TNT delays, The firm has apologised for having 'fallen short'. Seedangerous goodsfor a list of items that are restricted by legislation or regulations, which can only be shipped under appropriate conditions. TNT were due to collect a parcel from my home address and then deliver a replacement. He was told by the Passport Office that his passport had been dispatched and was due to be delivered by TNT on 8 November. However, the passport did not arrive. He tracked it on TNT's website and saw that he had a new delivery date but, again, it didn't arrive. ', In most cases travellers will depend on the flexibility of their booking. Europe's busiest forums, with independent news and expert reviews, for TVs, Home Cinema, Hi-Fi, Movies, Gaming, Tech and more. The doorbell was not rung, there was no slip left and we have video surveillance showing that no-one attempted to deliver anything! sheaob1991 Very unprofessional, AVOID !! 25x30 cm 10/300 F 22x20x6,5 cm 10/300 F Pcs -500 500 2000 5000 Pcs -500 500 2000 5000 0,80 0,76 0,72 0,69 0,54 0,52 0,50 0,47 Marquage 1 couleur 1 position | 1 color 1 position printing Marquage 1 couleur 1 position | What is going on at the government agencies? Really distressed.". This went on from 8th March and I am still waiting for my consignment. I have found the reviews for TNT to be very accurate. "Some have even had their passport or application supporting documents lost by TNT.". Do they expect people to stay at their front door all day - no eating, no working, no shower? Delivery firm TNT, who has an exclusive contract with the Passport Office to deliver the documents, has been hit with complaints over arrival dates frequently being Use our quick tools to find locations, calculate prices, look up a ZIP Verification can help ensure real people write reviews about real companies. An unbelievably bad company. The driver did not come to deliver, I was at home the whole day waiting for it as it said "out for delivery" earlier today. I have never known such a useless, stupid, unhelpful, antiquated company. Then they told me they were delivering on that date, before 6pm. Then they delivered it on a different day than I rescheduled for, and I found my documents creased and folded in the letter box. There have been many complaints about TNT, who have a 77 million, three year contract to deliver passports, over the delays and a failure to get a response from customer service. WebIf your passport is lost or stolen, you must: report the loss or theft to the police and obtain a crime reference number/ letter from them apply for a new passport through your countrys Embassy or High Commission once you have your So to start they left a fed ex we missed you card. However, the passport did not arrive. An international delivery company that cant find my property unless I provide instructions on how to get there is so poor, they should be embarrased, written by TNT send fictional text messages claiming the package arrived 3 times at the delivery depot. Customer support line is extremely busy and slow and you can expect to be on the phone for at least an hour. Phone line cuts off regulary. A really frustrating incompetent service. It has apologised for the delay and explained that you were directed to FedEx because it is the parent company of TNT. Most travel insurance policies won't cover you if you're unable to provide documentation needed for travel before departure. Angela and Peter are far from the only people who've been hit by delays to passport deliveries. Consignments may also attractsurchargesforadditional services. Read about our approach to external linking. If I could give zero stars I would. This was a blatant lie, tried speaking to the helpline, as I wasn't the sender I was unable to be assisted, contacted the supplier today (The Range) they contacted TNT and were told there was a high chance it would be delivered today and for me to track it online! Although, thankfully, Ive received my new passport my old passport hasnt been returned yet. This is not a delivery company I would recommend to anyone, written by This company doesn't have the security to work with important documents such as a Resident card. I sent a "URGENT" lette by paying amount og 110USD and it never arrived in time. If the driver has not yet attempted delivery or if you do not have a re-delivery card, you shouldcontact us. I contacted their customer services who told me that the parcel I was expecting hadnt been collected from the company supplying it. TNT send fictional text messages claiming the package arrived 3 times at the delivery depot. You can do that online. The automated service and the actual customer service agents of TNT were very unhelpful. The No. There is no contact with them. After taking a day off work and waiting in all day continually checking the delivery status on the last check I had the message delivery failed,unable to contact recipient!! It often happens on a Friday as Driver is in a rush to get back and can't be bothered to deliver. However, I received a text message from them at 7.30, and passports where delivered. Do they expect people to stay at their front door all day - no eating, no working, no shower? Then they delivered it on a different day than I rescheduled for, and I found my documents creased and folded in the letter box. Myvisa is vital but I'm trapped in an application lockdown, Left more than 2,000 out of pocket after passport confusion, it seems a huge number of other people are having similar problems. NO ONE is held accountable and hardworking people are wasting time and losing money due to the TERRIBLE SERVICE. Having said that I waited at home for 6 days (or made sure there was someone else there and we sat in the window watching outside the whole time). WebProcessing time for a full validity (10 year for adult) U.S. passport is approximately 2 weeks from the date when we received your application and payment. Blue British passports to return in March, AI chatbots 'may soon be more intelligent than us', Russia troop deaths hit 20,000 in five months - US, France May Day protests leave dozens of police injured, 'My wife and six children joined Kenya starvation cult', On board the worlds last surviving turntable ferry. Very unprofessional courrier service. A similar thing happened when they were due to deliver the replacement parcel. The driver did not request a signature or take a photo of the delivery. written by This contact should be given to Royal mail . Passport Office workers across UK to strike for five weeks over pay, UKpassport delays affected hundreds of thousands of people this year, More than 50,000 passport applications past 10-week wait, MPs told, Johnson threatens to privatise Passport Office over backlog, Meltdown at UK passport renewals forces travellers to cancel Easter breaks, Year of delays: how UK government services seized up in the Covid crisis, Travellers warned of up to 10-week wait for British passports. We will email you when the question is on the site, If you are commenting on behalf of the company that has been reviewed, People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. I recently renewed my passport, and had to reschedule the TNT delivery 3 times as first two times they said they knocked and attempted delivery but I was in all nasirjadoon | Read 921-940 Reviews out of 1,008 Some complained of waiting weeks for passports to arrive, or of staying in all day only to find that deliveries were cancelled. On Friday, they took a picture of my door and said I wasn't at home while in fact, I was working from home and wasn't in a call or anything. In some cases, the Passport Office is turning to alternative postal companies such as Royal Mail, according to reports. It has been a frustrating experience dealing with TNT Express, as they have consistently delayed the delivery of my package without any proper communication. Do you have a question about this product or company? Explore in 3D: The dazzling crown that makes a king. Only two of the parcels turned up due to an error by TNT (though the delivery was done by FedEx). I was given a delivery by date, which was acceptable. The company assured me it had. The BBC is not responsible for the content of external sites. My postie signs for me cause he knows everyone in our village and knows were shielding. and then you call the number, and no one ever answers the phone. Another woman said not only had she been forced to cancel her holiday, but she had lost wages after being forced to wait at home seven times for deliveries which never arrived. That is how I find that TNT has been sitting with my package since 28 June and did not even tell me about it! WebShipping a parcel Booking Destinations Restrictions > A-Z Glossary Before you ship Packing Documentation Conditions After you ship Tracking Billing Making a claim E-solutions I had to take a day off of work to receive it, as its extremely heavy. Wrote to my MP last weekend and will be writing to her again about it. Cant keep taking time of work when there is no guarantee anyone will arrive! please consider. I havent been able to go away on holiday and I also need to open a new bank account and register as self-employed none of which I can do without my passport. If the driver has attempted delivery and left a card, your should use theRe-delivery Service. It was a family decision on whether or not it was worth the $80 by then heading to school as a new Our online system is available 24/7, and in-office visits are available for all walk-ins at the hours I went online to look at the delivery tracking to see when the other parcel would come and was surprised to see in the proof of delivery that the driver had forged my signature. Some people receive their passport in as few as 15 days, while some have to wait a lot longer and have missed holidays due to this. Companies can ask for reviews via automatic invitations. Direct Tax Department. Ive only just got over how stressed I was last weekend. DPD are probably the only courier company I haven't had an issue with personally. What should our next My wife waited in all day and arranged for someone else to pick the kids up from school, so she could. I WAS EXPECTING MY VERY IMPORTANT DOCUMENTS FOR WHICH I PAID EXTRA TO THE HM PASSPORT OFFICE, JUST TO FIND OUT THAT THEY DID NOT DELIVER THEM BUT IN THEIR SYSTEM WERE AS DELIVERY COMPLETE. View our online Press Pack. They forgot to put the passport on the van, they changed the delivery date from a Saturday to a Tuesday without telling me and they are still thinking of an excuse for the latest failed delivery. | Read 1,101-1,120 Reviews out of 1,154 When I contacted them the next day I was told that they tried to collect but the premises were closed. Quoting a source at the department, it said that in cases where TNT had lost a passport it was re-printing the document and sending it by Royal Mail instead. Never use, avoid at all cost! Takes ages to get through to them on line. WebThe interior of a T&T store On March 5, 2007, The Tyee reported a case of a foreign temporary worker who claimed to had been exploited, and had his passport seized by T&T Supermarket. written by Anyone can write a Trustpilot review. ', It apologised for the delays and said that it was working with the Passport Office to resolve the problems. A HMPO spokeswoman said it expected "the highest standards from its partners" but that TNT was dealing with an unexpectedly high volume of applications. Withdraw contract with such a disastrous company.useless staff Watch as holidaymakers are filmed battling for sunbeds at resort before 8am, The best way to sleep comfortably in the dreaded middle seat on a plane, The secret UK beach - with pubs nearby where you can swim with cows, I bought a campervan to go on holiday - but I've earnt 25k renting it out, News Group Newspapers Limited in England No. I am waiting for very important and confidential documents to be delivered since 8th March 2021 and TNT have failed to deliver not once but multiple times. WebUtah County issues marriage licenses online, by virtual office visit, and in-office. Waited all day again NO passport . Worst experience, worst courier company. AVForums.com is owned and operated by M2N Limited, on 15/10/2021. It often happens on a Friday as Driver is in a rush to get back and can't be bothered to deliver. The support documents are received today, which is 20 days after receiving the passport. Delivery firm TNT, who has an exclusive contract with the Passport Office to deliver the documents, has been hit with complaints over arrival dates frequently being pushed back. Ill give them Monday and Tuesday to at least attempt a delivery. Does anyone know if TNT are responsible for delivering the old passports. This website uses the TMDb API but is not endorsed or certified by TMDb. on 02/12/2021, They have been holding my important documents nearly for 20 days nowtotal messed up company with useless staff who give u rubbish WebDeputy State Secretary on Tax Policy Issues Mr. Ilmrs ucins. The driver did not request a signature or take a photo of the delivery. SeeCalculating Volumetric Weightfor details. Was 25% more expensive than a Thursday but made sense being weekend. however didn't arrive Saturday. Could downloading Randox's travel App leave you at risk of being scammed? Happily, after I contacted the Home Office, your passport was delivered. TNT - NOT EVEN WORTHY OF ONE STAR, sadly that was the lowest option. I called the HM passport office last week and they said the support documents will usually be returned around 14 working days after receiving First they tried to deliver my documents to the wrong address, so I had to reschedule. TobiJ Got through on a chat line and they rearranged delivery for today, no one turned up again! Just awful, Information provided by various external sources. It goes against our guidelines to offer incentives for reviews. We recommend you to take a closer look at the method of documents delivery from Saint-Marc to Russia, offered by the international courier service TSM. TNT never give an ETA, simply that it will be delivered before 18.00 but they don't say "Provided the driver can be bothered". We use dedicated people and clever technology to safeguard our platform. For a week I have been trying to arrange delivery through the tracking service but it keeps pushing the date back by a day at a time. Here are 8 tips for writing great reviews. It really is appalling customer service!
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