Viewing I had with Mohammed, he also explain me everything easily and gave me all necessary information. Thanks Sandra! After they evaluated the bathroom, it took 4 days later to get the bid. They talked about the heat in the attic, and said maybe I needed a power vent, but denied any of the responsibly. We achieved a One Star rating in the 2019 Best Companies survey and are ranked 78th in the Top 100 best not-for-profit organisations to work for and 25th in the best housing associations to work for in 2019. The Housing Ombudsman Service is free and impartial, providing dispute resolution for landlords and customers. 0000003684 00000 n
Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. First gas leak, then water leak which is still on going now. We'll be happy to hear from you. Love my new flat and cant wait for many happy years to come in it. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. There was no instructions on how to read meter, even agent was not quite sure. I can see that it you have been trying multiple times to have your problems heard and resolved. The flat is lovely and we can't wait to move in. If you need to talk to us about this, or any other issue, please get in touch with us by emailing customers@stonewater.org and we'll be happy to help. That's great to hear! Show more, Visit the Solution Center to Explore Articles, All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Thank you so much for sharing that with us. What can I do? When they put the new roof back on, they installed a ridge vent, but did not cut the opening per standard. Thank you Tracey. With an annual turnover of around 187 million and 1.7 billion in assets, Stonewater is a strong, dynamic and well-managed social business, with a long-term rating of A+ by independent credit ratings agency, S&P Global Ratings and a top G1/V1 governance and viability ranking from the Regulator of Social Housing. They sent 2 managers out, and they agreed it was too hot and that the ridge vents were not working as they should. Efficient, professional, and overall a lovely personality which translated over the phone and via email. 0000006190 00000 n
The bath vents were venting into the attic for over a year. Foundation Support Specialists offers foundation repair services for both slab and pier & beam foundation types. ), filed by Jason Coker. 'communal heating'? Then eventually got a new boiler fitted but since then nothing but issues. Give us a call, or request a free quote today. Glad to hear that we've been able to support you. (Attachments: #1 Exhibit, #2 Civil Cover Sheet)(Hommel, William) Access additional case information on PACER. You can view our dissatisfaction/complaints policy here. With over 15+ years of experience in the industry, we are here to provide the highest quality of work Kountze has to offer. Enter a zip code and get matched to businesses near you. Now comes the problem. This will surely increase the credibility of your complaint. ;ZE/?G)AHorRw=l
>uN$ooSv1P2X9VaGF="GWOL4I>X4s!""aBURXJLRa\^K*/ -k|?%&QN]%7}4@go+ibU;Q`. Introducing Stonewater, a collection of Homes nestled in the picturesque Las Vegas foothills of Southern Highlands. 0000006695 00000 n
Our ambitious house-building programme aims to build 1,500 new homes per year from 2019 onwards, driven by our vision of everyone having the opportunity to have a place that they can call home. Georgia explained to me everything step by step making sure that everything is put in place. Tracey was very helpful throughout the process, she was efficient in completing the application form, and she was very kind. I let Stonewater know what I had observed, and they sent a 2 man crew out the next day to fix these problems. They ask me to get a moister meter and check the moister in the attic, which I have done, plus I had my AC company check it also and it is within normal range. We use dedicated people and clever technology to safeguard our platform. What a wonderful review. Govt agency/department/organisation Housing Association/RP Housing Management Regulation and Governance Add New Comment You must be logged in to comment. I can see that someone has arranged to come out and have a look at the issues you're describing. I would highly recommend them. 0000001152 00000 n
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One of the best Contractors business at 605 S Broadway Ave, Tyler TX, 75701 United States. . When I did eventually get to the day of sign up Mohamed made the sign up and viewing very easy and smooth sailing thank you to both Tracey and Mohamed. I sent an email to Stonewater this year, but never received a response. Do Not Sell or Share My Personal Information. trailer
Submitting a response indicates a willingness to work with customers to make things right. Also there was some miscommunications in between contractors and agency in regards to jobs that is still needed to be completed before the keys were handed to me. I'm glad you had a great experience with Jo in starting your tenancy. So, I am back, no real response from Stonewater in relation to my previous review and my mums nightmare living in Dalcross house!! - Hani. Had a lady called Kirsty take me through the steps to sign and she was nothing but helpful, any issues I had she had them sorted and raised right away. Bloody awful. Stonewater 2014-2023 Accessibility | Public Liability Insurance | Modern slavery and human trafficking statement | Gender Pay Gap Statement | Privacy and cookies Web design and development by Nvisage. For more information, visit our website at www.stonewater.org. Employment, training and volunteering opportunities, Tenant satisfaction measures tell us your views, Complaints, Compliments and Comments Policy. So far Im very happy with stonewater. The bid was all typed up and professional looking but was $1,100 higher than the offer we took. This is set out in the Housing Act 1996 and the Housing Ombudsman Scheme (the Scheme). Thank you, That's great! Find out how we combat fake reviews. Unlock this free profile to update company info and see who's viewing your profile. If youre not sure if your home is owned by Legal & General Affordable Homes, please contact us. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. For general enquiries you can contact Inside Housing at: Suite 6.04, Exchange Tower, 1 Harbour Exchange Square, London, E14 9GE Tel: 0207 772 8300 What if I'm a Stonewater Legal & General customer? I told him I was not paying for the repairs, and he hung up. 2023 Trustpilot, Inc. All rights reserved. We aim to respond to all email queries within two working days. MR. Mrs Ruth Soden. Please contact us using the form below to let us know about any expressions of dissatisfaction or complaints you may have. This weekend he has had 5 people in his flat drinking all night til 5am Sunday morning, is this acceptable ?? Well versed in excuses and trying to overcharge tenants. Went through two people who appeared professional but they seemed to have too much other work that it took a few days to have them look at the bathroom. I called Stonewater because when I had the wind turbines, it was nowhere near that hot. Have recently written recorded delivery letter explaining our problems with photo CD addressed to The CEO Stonewater. Copyright Stonewater. I understand that the wait would have been frustrating. I never received another call. I'll pass this onto Suzan ~ Matt. I do not have a broken gate. Fantastic. ^Jade, Been in our flat for 13 years recently we have had younger people move into them even though the complex is for older people we now get threatened in our laundry room by an individual who thinks he should use the machine before anyone else because he works we are afraid to go in there in case he comes along is this the way to live i dont think anyone cares he called an elderly man a c--t yesterday it wont belong before the abuse turns to violence. Stonewater Inc offers the following services: Replacement and remodeling of kitchen & bathrooms, cabinets, counter tops, flooring, fixtures, appliances, remodeling, new construction, room additions, windows, siding, roofing, Silestone, ceramic tile, granite, wood flooring, painting, insurance claims, design build, carports, custom, home improvements & garages. I would recommend Stonewater and will be telling everyone about my experience with them. I'm glad everything has gone smoothly for you :) ^Jade. The Customer Complaint Panel is completely independent of our complaints process; it's recognised by Stonewater and the Housing Ombudsman Service and is made up of members who are also customers of Stonewater. Planned improvements are different from the repairs you report to us when something isnt right in your home. Hi Kim. Find out more about these on Estate services. 0000014031 00000 n
The purpose of the Code is to enable landlords to resolve complaints raised by their residents quickly and to use the learning from complaints to make service improvements. Stonewater continue to put the rent up but do not improve services. Companies can ask for reviews via automatic invitations. They took a 6-inch vent cap and squeezed it down to go through the roof for my dryer, I noticed that my dryer vent on the roof was not Stright and it would not open. They agreed to remove the ridge vent and put the wind turbines back, which they did. Contact ; Community Homes: 702 531 3000 . About Stonewater Contact us Customer login Your home Supporting you Get involved Policies Privacy Policies These policies apply to customers whose homes are owned by Legal & General Affordable Homes and managed by Stonewater. I can't go out for long due to having to keep emptying bowls of water. I told him this is not acceptable. Thank you for sharing your concerns with us - I'll make sure to pass them along to our Resolution Team and let them know how you feel. Your name * Your email address * Confirm email * We will not put up with our elderly relation being treated like a nobody. You guessed, reply from some other complaints partner with all the same excuses and full of sympathy yet not linking with all other complaints in past 6/7 years. My mum also has suffered as I'm get carer and I'm unable to get out and look after her. DO NOT BELIEVE STONEWATER OR CONSIDER SHARED OWNERSHIP .We are so tired and have sleepless nights. endstream
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