Vinted has collected 111 reviews with an average score of 1.33 . They LITERALLY fell apart on my first wear. Not every buyer has time to leave a review after making a purchase. They are crooks with the worst customer service and policies ever. The reason why i used vinted is just to sell some clothes i don't need and also some fantasy jeweleries, ok until now it's fine but one day i sold my shoes of brand Hogan i bought 320 for only 80 after 3 uses, the buyer takes a pen and he drew on it to open a fake claim, so vinted refunded him and he kept the shoes. I am stuck paying $4.15 to send it back! I recommend. paypal would be my suggestion. If you find the item is not real simply let CS know under the accepting. Buyers seem mostly satisfied. The company provides a physical address, phone number, and 2 emails, as well as 3 social media accounts. We are moving soon, I have sold over 300 items. Looking back at sellers listing, the stain is visible (only if you are looking for it) and it is not mentioned in the description text - which I understand is against vinted policy. Okey refund the customer it's fine, but he must send back the item but he didn't and the customer service doesn't exist, they sens you like: hi how can I help, that's all and someone else resume the conversation and send you like: I know your problem, and leave the chat. Returns 36. The fact that this company is based in Lithuania means that you don't have a leg to stand on if you want to make an official complaint. This Cake Pans item is sold by ImpossibleDreamsShop. Vinted UK has a rating of 1.21 stars from 67 reviews, indicating that most customers are generally dissatisfied with their purchases. Vinted has a rating of 1.35 stars from 363 reviews, indicating that most customers are generally dissatisfied with their purchases. One community, thousands of brands, and a whole lot of second-hand style. You post an item via royal mail? Sold for $80 as it was from 2008. Tip for consumers:The Seller was helpful to start with, but eventually disappeared with my money when she realised Evri and Vinted were not going to cough up, Products used:N/A as product was never received, I have no words to describe how disappointing this platform is. We found clear and detailed contact information for Vinted. We're here to help! Oh and you can't block someone who's abusive until they get their parcel back despite it being in transition. You can leave a Vinted feedback in two easy steps: Step 1: Tap the Leave Feedback on your conversation screen. Privacy Policy. Payments & refunds - Vinted Payments & refunds Sales tax on Vinted: info for buyers Accepted payment methods Vinted's Buyer Protection fee Refund policy Buyer Protection I cancelled/returned my order but I'm still waiting for my refund Need more help? On the Vinted forum it looks like lots of people have had the same problem and are basically just told by vinted "that's the policy". The system is flawed - it will automatically upload the tracking number to the listing, but then it will glitch and drop the tracking number so it looks like you haven't posted the item. I am listing things very, very reasonably, as I am getting closer to move date. I want to sell clothes, also small pieces of furniture, ornaments will i need to be on morethan one site of vinted? Save and earn? Thus, Vinted does not delete any feedback unless it violates Vinted's Community Standards. I have been selling and buying since Oct 2021 from Alberta Canada. If you received this kind of feedback, report it to Vinted immediately. I have sold one thing on Vinted without any problems. Cookie Notice Many times that I have tried to contact their customer services the chat has been marked as resolved even though it isn't. Overview. I am now well out of pocket. Date of experience: April 28, 2023. More likely than not you will get a return request label. The customer loves the item and is looking forward to their next purchase with you! it may be picked daily themed crossword My customer base seems to be mostly out of Quebec. Tips for dealing with refunds on Amazon. I have a few buyers that have been unsatisfied with their low cost purchases and want to return them. I asked for a refund and got nothing but abuseand VINTED couldn't care lesseven though I paid (buyers protection). Vinted have a returns policy that the buyer always pays for return shipping, even if the item is clearly damaged/not as described/not what was ordered etc. Vinted is a C2C marketplace for second-hand products in many categories, including fashion, jewellery, electronics, books, home decor, and much more. Now to my issues. We have 1 possible answer in our database. Paid $6 with fees/shipping. If the item is returned used or damaged, you may qualify to issue the buyer a partial refund. I won't be using them again which is a shame as the upload and send parcel was very good. From your Shopify admin, go to Orders. Don't risk it. However the moment you have any issues the customer service generates an automatic reply and no empathy is given or real solution to your problem. We often link to other websites, but we can't be responsible for their content. Was asked to complete a form within 48 hrs which I did. a buyer wants to buy a dress i am selling, however they have two negative feedback reviews from the vinted team because they 'cancelled the transaction' so i do not know whether to ship my dress to this person or not. Once you've logged in: Click 'activity' in the header of the page, which you'll see between 'summary' and 'send & request'. You can edit or remove the feedback you left, including the automatic feedback from Vinted. Rip off with branded shoes. - and to do so within next 24hours. I now have no bracelet and no refund. Worse site to buy off, I purchase a pair of children shorts which originally was advertised at five pound and a pound delivery but vinted taken eight pound from my bank, never receive the item and vintage take no accountability whatsoever so I'm now out of pocket and still no item. someone help me please! We made a partial refund to a buyer, because we wanted to offer him the item price, at the original listing price. She's such a fucking bitch. If you are the customer, in order to return the product to the seller, you must carry out these actions within 48 hours after you have collected the product: - click on "I have a problem" in the seller's conversation. It takes a lot of training to become an expert on authentication. DON'T BE SUCKED IN BY THEM, If you leave a negative review the seller does the same, it seems to be back to 20 years ago when on ebay sellers would leave a negative fb out of spite if they got it. 02-12-2019 02:54 PM. This can be done through the Vinted app or email; both methods are easy and effective ways of gathering customer input. Click the order that you want to refund. As long as you ship using the vinted label, you're guaranteed to be fine. It's not a safe app for selling at all. Hope you $#*! 1 11 r/boxycharm Join If you paid with a Visa debit, credit or pre-paid card, a chargeback is an option. However, if you decline the offer, the Vinted support staff will . Ebay charged us $8.00 for the final value fee. Luckily, an automation service like OneShop offers an intelligent system and innovative features that allow resellers to reach out to more customers, boost the shop's visibility, and explore more ways to sell - without doing more work. Here's how it works. Active in 15 countries in Europe and North America, Vinted is popular among sellers and buyers - and lately, fraudsters as well. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. and our 1. Just send it back and all your money if refunded. For example, a customer shared feedback regarding the wrong color of a product they purchased from your shop. That's really shit. DISGRACEFUL. I contacted seller and asked for half of my loss she refused and said she sent vinted a photo showing ring in pack before she posted it. Only use for used clothes that aren't designer if you must. The only money you get is the cost of the item [deleted] 2 mo. Vinted Feedback is a way for customers to provide feedback on their experience with your business. If you've paid with a credit card, you could also be covered by Section 75 of the Consumer Credit Act 1974. Really awful company. As a buyer having paid and therefore done my duty I have the right not to be judged negatively it is a disgrace, this way many buyers for fear of retaliation and negative fb will not leave negative fb, so dishonest sellers will get the better of it CONGRATS ANOTHER WEBSITE FOR SCAMMERS! To learn more about reviews and trust on sitejabber.com, visit our. Or she responds to low ratings to the point the poster just deletes them rather than deal with her rants. half the price of the current one if you want to refund half) and then cancel the current order when that new order is made. Hope you $#*! - There are 0% selling fees on Vinted, so everything you earn is yours to keep. Thank you. I'm new to vinted and i need some help. I am listing things very, very reasonably, as I am getting closer to move date. When I read the FAQs and terms of service all I seem to find is that a buyer can receive a total refund, or send back their items. Awful customer's service, they won't refund you. Launched in 2008 in Lithuania, Vinted now operates in over 30 countries, employs over 1000 people, and has over 45 million members. It's put me off a bit. Customer service is absolutely shocking. So if you get a designer item you have questions about take it to your nearest high-end consignment. Tip for consumers:Poor customer service, no ability to put one's case. I have been selling and buying since Oct 2021. I have never received a bad item. - Users who sell luxury products at very low prices. I did this immediately then got a response from Vinted to say the original 48hr window had expired and I wasn't entitled to further investigation. Now I'm 30 down and NO GOODS RECIEVED BACK. Without buyers, there would be no reason to sell on Vinted, which is why customer feedback matters the most on the platform. and our Only feedback left by your buyers or through Vinted's automatic feedback affects your overall star rating. For more information, please see our Ships from The Netherlands. Prom season is here, and you deserve to look and feel amazing for your big party! 1.99 purchase with. Reviewers complaining about Vinted most frequently mention customer service, buyer protection, and phone number problems. The same goes for sellers with many positive reviews- they could be overpriced or not selling the best quality clothes. 99 shipping. I just think she can't take any criticism. They want to demonstrate their status and affiliation to a particular group. Here are some tips for dealing with refunds on Amazon: Try to be as responsive as possible to refund requests. Vinted Feedback is one of the many ways businesses measure customer satisfaction. With OneShop, you can easily create a draft and cross list it to multiple marketplaces to make more sales outside Vinted. Sold item and got feedback and got my money on my account and now after few days she wants to return item is this possible? Read 2 more reviews about Vinted. Cookie Notice Their buyer's protection which buyers pay extra is fake. I have never received a bad item. I'm about to upload my receipt as confirmation that I've dispatched it, are any of you aware of a way of sending a partial refund of the difference - I don't want the buyer thinking I've deliberately overcharged them and just want to sort it before they've even asked! Scan this QR code to download the app now. Tip for consumers:The Seller was helpful to start with, but eventually disappeared with my money when she realised Evri and Vinted were not going to cough up, Products used:N/A as product was never received, I have no words to describe how disappointing this platform is. Will my bank account details become public and why do i need to put my ssn in? The protection fee is a total scam and getting a refund when buying something that was not completely delivered is a fairytale. Claim your listing for free to respond to reviews, update your profile and manage your listing. Take photos of your item, describe it, and set your price. Putting your customers at the center of your business is the key to running a successful business. The names List Perfectly, Vendoo, Crosslist, Poshmark, Tradesy, Mercari, Depop, Grailed, Facebook Marketplace, eBay, Kidizen, and Etsy, as well as related names, marks, emblems and images are registered trademarks of their respective owners. 5 stars, in my opinion. Vinted Guide: How to Handle Vinted Feedback Like a Pro. In the Order Details section, click Refund. Without it, the sellers will not know how to improve their services or products to meet customer needs. How do l sign into my vinted account n my computer so i can print labels usually use my i phone but have to use royal mail as cannot print labels from, Sitejabbers sole mission is to increase online transparency for buyers and businesses, Sitejabber has helped over 200M buyers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. This can be useful when the buyer ordered the wrong thing by accidentfor example, the wrong color . Whatever your size or style, there's clothing for you at the touch of a button. You should pay for return shipping, unless the seller agrees otherwise. Partial-sale returns are used when a client has used part of their pricing option, won't be able to complete the remainder of their sessions, and now wants to return their remaining visits. Use other buy/sell sites that are more reputable and customer focussed. Sell without fees and browse quality items from vintage clothing to second-hand homeware, from pet accessories to kids' toys, to great-value books, and more. Outstanding seller. My customer base seems to be mostly out of Quebec. The biggest one is that customer service is not great! I'm not going to name her and I do believe it was an oversight because she's got 400 off reviews and they're almost all 4 stars. Ready to get started? 01/10/2022 18:50. Here are insights on how Vinted Feedback works, why your customer feedback matters, and some tips on handling feedback from Vinted in the best way possible! Customer insights will help you understand customers and their needs more deeply. Returns 121. They marked my item as delivered even though the courier and tracking information shows it isn't the case. I add something again, recently i tried to sell a necklace branded but vinted teams know nothing about brands, they accuse that the necklace is fake without no any information at all and blocked my account, i have screenshot to prove you that if you can read french language. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Vinted sets the price, and the postage money never gets to you so if you offered a partial refund it would come out of your own pocket. They send you robotic messages with a cs sender's name! Vinted is a peer-to-peer marketplace for secondhand clothing and accessories. If i want to send the item back, because the size was not as described by seller. Vinted is great for selling if you either turnover a lot of stuff quickly or you don't mind it hanging around - you don't have the eBay risk of selling it too low and having to go through with the sale. To better understand this star-based feedback, here's whatthe meaning is behind each number rating: Another way to gather feedback is through Vinted automatic feedback. Bought an item as "Very Good Condition" that had arrived with a significant stain. They send you robotic messages with a cs sender's name! I contacted Vinted to let them know that my item had not been delivered. It's not just what customers say but how they feel about their experience that really matters. Oh and you can't block someone who's abusive until they get their parcel back despite it being in transition. In comparison, Vinted can also give automatic negative feedback to buyers who manually cancel their orders the second time. This would have been the same result if item cost 200 so beware of buying from Vinted. First time I'm not complaining about the courier or the seller but vinted the transaction website. Why pay compulsory insurance on an item that was delivered to a random warehouse by Evri and then be told its been delivered there is nothing we can do about it? No customer service, had been using vinted regularly without issues until a buyer recieved a parcel that had clearly been run over and mishandled, items were missing from the bag. It's not a safe app for selling at all. Prices in general are good! Not only does it automate marketplace activities for you, but it also lets you order shipping supplies for your business and, at the same time, allows you to schedule package pickups. Imagine being bullied on the app, being called pathetic and cheap for returning a dress, reporting it to vinted and they declare that as long as another user doesn't use profanity language you should just ignore it. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. To learn more about reviews and trust on sitejabber.com, visit our. fiery_mergoat 2 yr. ago Ok thank you I'll do that :) Natters_ 2 yr. ago I know this post is a bit old now so you have probably figured it out. While these unhappy campers may discourage potential buyers, here are two things you can do to turn the unfair feedback into a positive one: While receiving negative feedback is entirely normal, any inappropriate comments with harassment or offensive remarks can be reported directly on Vinted. This process requires you to refund the client's purchase to their . People will make very low offers, though; you can always decline or counter. You can improve the product images and take photos in a well-lit area to ensure that it will capture the natural color of your items. How do u ship items? 13. The soles and heels were like sponge. The best way to determine if you meet their expectations is to get their opinions. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. With Vinted you get amazing deals while you de-clutter your closet! I sold an item and the buyer said it was damaged by shipping, so he wanted a small amount as a partial refund. Bought an item as Very Good Condition that had arrived with a significant stain. I have never sold or had a dispute. someone help me please! Offer a partial refund: You'll issue a partial refund to the buyer, and they'll keep the item. Customer service is absolutely shocking. For more information, please see our (Pair of jeans, no damage) - as if I was going to spend money on new packaging when people are buying things for like 5. I sent Vinted more messages asking for a refund and they just ignored me. If they share these details with you, please: Send the item to the seller in 3 days using a tracked shipping method. We've listed any clues from our database that match your search for "Partial refund". Contact vinted? How to accept a return. Their buyer's protection which buyers pay extra is fake. The biggest one is that customer service is not great! There's no direct way to give a partial refund. They marked my item as delivered even though the courier and tracking information shows it isn't the case. You may use your customer feedback to see which products are selling well and improve the listing of the products with low feedback. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Buyers always appreciate it when you ask them if they are happy (or unhappy) with their purchases. Overcharged a buyer for postage by accident (custom postage) - is there a way of refunding them the difference? Some shoppers are very unreasonable. Hello everyone! If you're offered a partial refund, you can accept it, request a different amount, or suggest another solution, such as returning the item for a refund. I reported this within 20 mins of receiving it so they put money on hold 2 days later released money to the seller said I had not report incident within time limit. It does not speak much about a "partial refund", so I am not sure about the validity of this solution as something reliable. Now I'm 30 down and NO GOODS RECIEVED BACK. Positive reviews (last 12 months): 5.9%. Is there a way round this or do I just have to send it to their bank directly (which I dont want to have to do), Scan this QR code to download the app now. Ready to get started? It seems odd to me. Most of my buying experience has been good! ago this is what i've done whenever i've had an issue like this, both here and on eBay. If you're thinking about buying something from someone with mixed reviews, here are Vinted star rating guidelines to help you further. Here's how it works. Gain trust and grow your business with customer reviews. I want to sell clothes, also small pieces of furniture, ornaments will i need to be on morethan one site of vinted? Unofficial subreddit to discuss Vinted, an online marketplace for secondhand clothing. Leaving feedback for both buyers and sellers is crucial because it builds trust among Vinted members. Can you imagine the cost of both our our time, the couriers and vinted's. When you walk into a brick and mortar store, their options and their sizes are limited to what they make, sell, and have on hand. If order doesn't arrive, they won't refund you and there is no button to 'resolve the issue/or ask for refund' It just keeps saying shipping provider is delayed and then they release the funds to seller. Though it will affect your completion rate. So, I ordered a used ABS control module (an electronic auto part) from a large seller. Fabulous even with proof of postage (you'll need to upload proof of postage when you send the item) the scammer can now claim you didn't post the item and get a refund after two weeks! 10/03/2022 20:38. ASOS, Brandy Melville, Jeffrey Campbell, Topshop Buy, sell and swap clothing, accessories, beauty items, and so much more pre-loved! Request additional pictures too. SAFETY NOTICE: ComplaintsBoard has analyzed Vinted and determined that it has perfect credibility and is completely trustworthy, with a legitimacy rating of 91%. I reported this within 20 mins of receiving it so they put money on hold 2 days later released money to the seller said I had not report incident within time limit. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. List Perfectly is a trademark of ListPerfectly, Inc. Vendoo is a trademark of Vendoo, Inc. Poshmark is a trademark of Poshmark, Inc. Mercari is a trademark of Mercari, Inc. Tradesy is a trademark of Tradesy, Inc. Depop is a trademark of Depop Ltd. Etsy is a trademark of Etsy, Inc. Kidizen is a trademark of Kidizen, Inc. Grailed is a trademark of Grailed, Inc. I won't buy from vinted again, wish I had read reviews first. As a buyer having paid and therefore done my duty I have the right not to be judged negatively it is a disgrace, this way many buyers for fear of retaliation and negative fb will not leave negative fb, so dishonest sellers will get the better of it CONGRATS ANOTHER WEBSITE FOR SCAMMERS! You have 180 days in which to do this by following these steps. Here's how it works. Rather than using the counter to refund the entire product amount, you can use the Refund Amount option here: Optional: Enter a reason for the refund. I asked the selleras Evri's customer, and the person with the receiptfor any info she may have, and received aggressive, patronising response. Sell clothes you don't need to someone who'll love them. They have another 14 days to return the goods once they've told you . The reason why i used vinted is just to sell some clothes i don't need and also some fantasy jeweleries, ok until now it's fine but one day i sold my shoes of brand Hogan i bought 320 for only 80 after 3 uses, the buyer takes a pen and he drew on it to open a fake claim, so vinted refunded him and he kept the shoes. She then left critical feedback, sent abusive messages and reported me. can we use the free boxes from usps? Don't risk it. Avoid at all costs. Vinted lets the seller pay you a partial refund via Venmo which is good. ago Opinions on asking for shipping cost reimbursement when returning a purchase? Despite having all screenshots and proof, Vinted will not refund you and will uphold negative feedback. Listed on Mar 22, 2023 OneShop provides the most polished automation experience for selling on marketplaces and is not only limited to automation. Now, is this legal/safe/doable, concerning that the "agreement" will take place outside the realm of Vinted, or am I setting myself up for getting scammed by a buyer? Paid $6 with fees/shipping. I have gotten great deals and met some really nice people. They then only gave me 2 days to collect my parcel/raise issues before they close the case. Hi, I have sold loads of things on Vinted and I've always had 5* feedback, literally never had an issue. The soles and heels were like sponge. Vinted uses star-rating-based feedback that lets you quickly estimate the level of satisfaction and consequently manage your selling goals. We will try to find the right answer to this particular crossword clue. Why pay compulsory insurance on an item that was delivered to a random warehouse by Evri and then be told its been delivered there is nothing we can do about it? 3 stars - Neutral. Not only is your item gone, your paid extra to get rid of your item! It was dishonest and BBC watchdog have a piece on them! Therefore, there is no doubt that you want to ensure your customers are happy with your products on Vinted. Worse site to buy off, I purchase a pair of children shorts which originally was advertised at five pound and a pound delivery but vinted taken eight pound from my bank, never receive the item and vintage take no accountability whatsoever so I'm now out of pocket and still no item. Quality 36. Vinted use Evri as a delivery service and allow them 21 working days to get your parcel to you. The part arrived defective and the seller offers 30 day returns, so I sent the item back for a refund. I asked for a refund and got nothing but abuseand VINTED couldn't care lesseven though I paid (buyers protection). They then only gave me 2 days to collect my parcel/raise issues before they close the case. You may also indicate the item's color in the product description to set the customer's expectations. If it's something beyond your control, like a delay in shipping when you send it on time, you may say so, but do it professionally. - Users who ask a lot of questions. Vinted deemed the parcel as 'lost' so refunded me the 6 bundle. The original sale was for $79.99, but we sent the buyer a $20.00 refund, so we actually only received $59.99. So if you get a designer item you have questions about take it to your nearest high-end consignment. But fear not! Not only is your item gone, your paid extra to get rid of your item! Buyers always appreciate it when you ask them if they are happy (or unhappy) with their purchases. Sold exact bag on Poshmark with no probleml had 2 sizesexact oppositeextremely happy buyersomeone at vinted is probably walking around with my bag ($500). Only use for used clothes that aren't designer if you must. Agreeing with the buyer, we struck a deal for me to refund a partial amount of the item's value via an external channel to Vinted (PayPal). Currently I bought shorts described as very good. Products used:No didn't get no help from vinted. I'm honestly very interested to see what happens next as I've never had this happen before. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Thanks to customer feedback, you can ensure that your customers will stay with you, be loyal to your brand, and, consequently, spread positive word-of-mouth for you. Came with 4 pulls/snags-a few big! Use other buy/sell sites that are more reputable and customer focussed. The OneShop Money Mastercard Debit Card is issued by Piermont Bank, Member FDIC.
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