If you are still unable to apply the gift card, there may not be any funds left on the gift card to use. First, they send me the wrong shoes, so I spent about 100 dollars for a gift that my boyfriend still hasn't received. I was absolutely disgusted when I looked towards the cash register. trying to order using the website but it keeps saying "access denied". #finishline is the worst site ever. It is now 10:30am and yet again I find that the store is still not open. However never received so I canceled order so I could purchase again in time for Christmas, and they will not refund my original payment! I assumed that it being the start of the month that some peoples cards might have expired and maybe the end of May is a good time for expired cards? I order 2 pair of Air Force 1 let's just start with the packing was poor no paper in one of the box then the box is orange inside which stained the sneakers orange laces dirty my other pair look like someone stepped on them all bent up horrible I tried to get them replace just for them for them to say they of out of stock for my items how inconvenient timing horrible waited for my order in a timely manner and they just ruined every thing finish line will not get my business don't even want to get into to refund process longer to get your money back "refund", Tip for consumers:Poor packing not handling with care from finish line, Very unprofessional and not dependable.I would prefer not ever using this website again and would rather go into a store or order from footlocker. i just purchased from finishline.com and i am so nervous about it being a whole scam or not even receiving my package or anything. The order is STILL listed as processing on the website. There was no email sent out stating it was canceled nor out of stock. When I opened the box I was shocked to see 2 different sneakers. At that point, you'll be able to add the item to your shopping bag to pick up in your chosen store. Garbage company. Once you find the product that you want to buy, select the style, color and size. but then they charged me another $50 on 1/15/2010! I called FinishLine's customer service line and was told I had to wait 24-48 hours to find out if a transaction went through and/or to receive my money back. After 4 days I am still waiting to receive my show. What online company does this? (wrong) sneakers, they're over 3 yrs old & they look better than the sneaker I received! We will then review your plan and determine whether to reinstate your privileges. I contacted the online chat option and the customer service representative said it was because of a website issue. all these negative reviews aren't doing anything but the ftc can shut them down. My card was charged and my bank said everything was ok on their end (I did pay part of the balance with a gift card I got from trading in my XS Max to Apple). All your orders? Complete a full mortgage application. Basically he told me that the website had issues and they had to cancel my order. This comment was posted by a verified customer. There was no other customers in the store but me. I sent an email to customer service and received a confirmation that I would hear back within a short time, yet I never heard back from them, on two separate occasions. Valid forms of ID include U.S. Military Services Privilege & Identification Card, Uniformed Services ID Card, DD214, VFW Membership card, Veterans Advantages VetRewards Card, VA Veterans ID Card and American Legion Membership Card. If you are missing an item(s), track your order to make sure that there is still not another package on the way. Of course I know I have those options. Finish Line gave Sports Illustrated my card number without my permission. Are there any hidden fees when purchasing from Finish Line? The manager tells me to go get my shoelace. After 5 day of waiting for my purchase they sent me a email saying that they don't have the product in inventory and that good thing is you need to wait 72 hour for get your money back, Received wrong product, sent that item back the same day with expectation of receiving right product before Christmas. Is Finish Line affiliated with any other companies? The Finish line Store in Clay Terrace, Carmel is supposed to open at 10am. This could be attributed to no inventory available or insufficient/incorrect billing information." I finally insisted on paying for the shipping so I could have the shoes shipped. I again explained everything to this lady and she gave me the same Im sorry, but the shoes are no longer available but should a pain become available she would personally ship them to me. I told her this was not acceptable that it had been over a month and the company had now messed up twice. Customer service is non-existent. I won't be purchasing from this company again. I wont buy from them again. WebHow to finish line in Purchase Order Template online Those who work daily with different documents know perfectly how much efficiency depends on how convenient it is to use editing tools. Please contact Customer Care if you need assistance. I felt like this was a "Pretty Woman" moment. I ask him "umm where?" I highly recommend not ordering for them. If you are serving or have served in any branch of the U.S. Military, you (and your spouse, domestic partner and dependents) may qualify for a 20% discount on in-store purchases in Finish Line stores. Considering I was giving the shoes as a Christmas gift I needed the box to be intact. I have to keep spending my time returning the shoes and they can't seem to get the size right. All team orders must be placed within a Finish Line store. We are NOT customer service. Reviewers complaining about Finish Line most frequently mention customer service, business days, and tracking number problems. Hey, i am seeing so many bad reviews about finishline here. If the item is available when its your turn, well reserve it for a brief period, add it to your shopping bag, and notify you. If there is a remaining balance to pay after you apply your gift card, you can enter your debit or credit card information to pay the balance. Remove the item from your cart and then add it again. Please check back in 15 minutes as this may be temporary. You can pay using a Finish Line gift card. This was my first order and will be my LAST order from Finish Line! WebPolicies. Returned those and after customer service acknowledged the order is for a pair of 6.5 women's they sent another pair of 7.5 men's. Is the finishline.com site down? This offer is subject to coupon exclusions. The company is upfront about its pricing and shipping costs. I inspected the shoes, Nike Air Max+ 2013 costing $179.99. We are not officially endorsed by nor affiliated with Gamestop. They were busy talking to other customers with the same issue! My mother in law asked what happened to the $70 price. Some other details to consider: If your order tracking details shows that your package was delivered, but you can't find it within 1-2 days of expected delivery: Some items may only be available online or only available in select stores. Horrible customer service. i'm reading all these reviews and realize mine wasn't at all an isolated incident and they still don't have it together. We will not be patronizing ANY FINISH LINE store again. I will not be shopping with Finish line online EVER! Dec. 27, 2022, at 10:00 a.m. Or just from particular customers? I went to track them and they were in Puerto Rico! It seems to me that in light of the companys own mess up not once but twice it should not matter how they corrected the problem, it should have been corrected, including but not limited to sending me a pair of shoes even if they were a bit more expensive. If an error occurs a transaction pending or not should have not taken place. When I called about the item, I was on hold for 40 minutes. This has never happened to me before. The wrong sneaker looked like it had been worn & was yellowed. Or possibly an Amazon bot has flagged up an anomaly on one or more of your listings. Crappy company by far. Enter Finish Line Order Tracking ID number in following web tracker form to Check your Parcel, Shipping, Courier, Shoe Package, Item status and Get Estimated delivery date details online. This discount may be combined with one valid Winners Circle Reward, but may not be combined with any other discount, coupon or offer, prior purchase, exchange or refund. I requested my money back and they even argued with that telling me that I could wait and she would personally ship the shoes when/if they became available. For express checkout, you can sign in to your Winners Circle account. Please bring any of the following items with you when picking up your order: If you have not picked up your order within 4 days of the initial online purchase, you will receive a telephone call reminding you of your purchase and pickup availability. This is a MAJOR issue. am i in good hands? Youre Temporarily Blocked. Tip for consumers:It would have been nice to know that you could not exchange the shoes under any circumstances if you wear them. and unable to order using the app as well. Now I was highly disappointed in Ray. WebIf you do not receive a packing slip, please click on this link to pull up your order history: Order history Questions For additional questions or information regarding the status of Because I found the deal through slickdeals, I went back to the deal thread and saw that that others were posting the exact issue had happened to them, in various other sizes. We're happy to help. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Click on the Sign In link and then the Forgot Password link. Manager tells me to go look for it. Again, I waited on hold for over 20minutes when a manager finally took the line. So, I called customer service and sat on hold for 53 minutes! He had asked for a different color so I called to see how to exchange. WebIn my case i payed but the order is still processing. So, create a Winners Circle account with us today. Why would they let me order/purchase an item and anticipate the product And then find out upon delivery that it was canceled? WebThe problem could also be that the manufacturer or manufacturers of your order have not provided the shipment tracking information in a timely fashion. I just want to cance estimated wait time 47 mins I have a screen shot of 4 hours 11 mins and counting. After selecting a lender, the next step is to complete a full mortgage loan application. Receipt of submissions will not be acknowledged and information you provide is subject to our Terms of Use and Privacy Policy, each available at finishline.com and jdsports.com and from our Customer Care teams upon your request. I actually never did get my order because someone at Finishline, cancelled the order. The computer girl said no you can't. Unprofessionalism and Neglected three customers to purchase. Why not just send the two exact same shoes in the same shipment box instead of screwing their customers. You have the option of using a Visa or MasterCard debit card to make an online purchase. No, Finish Line also sells accessories such as hats, bags, and sunglasses. In some cases, our payment and order detail verification process may extend order processing times, potentially for as long as 21 days. He was advised that they do not accept ANY shoes that have been worn. The Pro Max has hopped between that and Processing for a few days. You'll get a. As stated in our policies, sellers must list the exact same item, in the same format, as the item represented on the detail page. I made an online order and opened the box to see creased and filthy Air Forces. I call and find out that my order was "lost". They charged me $25 on 12/16/2009 (which i didnt notice) Nacarcis 2 yr. ago. 9/21 $25.77 The girl told me she was the assistant mgr., Makayla and I could not have the computer girl clerk's name. Select the delivery method you want to apply to the order. No one was in the store except for me as a customer and four as employees, which I eventually discovered. I came here to read reviews after i had a horrible experience with finish line 2 years ago. For a second it looked like a great deal for a pair of running shoes - after placing an order and assuming everything was fine, I got an email a day later saying that my order was partially canceled, the shoes bring removed only. She couldn't tell me what specifically the issue was. The complaint has been investigated and resolved to the customers satisfaction. My disappointment is that they are not gift-friendly (if you don't live local to a store.) Tip for consumers:If you think you are getting a good deal - don't waste your time choosing your size because the product is more likely no longer available. Bad enough buyers waiting half an hour most of the time. Stores Espaol. I had to ask for a manager who agreed to call a store and have them ship me the correct color once I shipped the return using a label he would send me. I have been selling here for long enough to know how many orders I can cope with. We know you want your sneakers and we'll do our best to keep you informed about hot releases and product sellouts. If you received the package and it contains the wrong item or an item is missing, well work with you to make it right. I bought 7 pair Jordans for Christmas and 1 pair if the shoes was 150.00 and they sent me one shoe then made me wait for the shoes after telling me I would receive them in four days but know shoes then emailed me to say on the day of suppose to be delivery day to say send back the one shoe oh I know you rich and my money don't mean much but 700 bucks is a lot fa me and I do share it with only finish line never again yawl suck and yeah IM mad in they tried to give me 10 bucks please! The waitress doesn't deserve to be mistreated when food isnt cooked right. I regret that I did not record it. Bottom line, based on two different occurrences 5 months apart as explained above, Finish Line has been negligently advertising heavily discounted items most likely to lure buyers to buy other products - a form of deceptive advertising. To use a Finish Line Gift Card for an online purchase, during the. The cashier finally helps me find them. You can complete your purchase on finishline.com in 5 simple steps. If your shopping bag meets such parameters, verify youve entered all information correctly. I am completely disappointed with everything they have done. WebYoure Temporarily Blocked. Not let us find something similar or nothing, just sorry. The company's customer service is generally considered to be good. I am completely disappointed with everything they have done! First she ignored me when I tried to get her attention, second when I asked for the size her tone of voice was so obnoxious and extremely rude. Did the idiot manager do me a favor by giving me free shoelaces for a new pair of shoes w/ dirty shoelace? Anyways, it took waaayyyy too long to resolve this but I generally feel it's due to the lack of gift policies. Is that message also on your seller central homepage? Personal Business. It said "Ray". If you previously created a Winners Circle account and forgot your password, we can help you with that. I purchased a pair of sneakers from finish line a couple of weeks ago and used my credit card. The manager looks and says "uhh its just a dirty shoelace" I reply "ok then let me have another pair." After entering shipping, billing, credit card information during checkout process I received a error message stating that the transaction didn't go through. Provide the shipping address and destination for your order. You can create a Winners Circle account during the checkout process if you dont already have one or you can check out as a Guest. But when all of them have been pending all day and all the 100 orders are all released at once at 6pm, taking into account that I will have another 100 tomorrow, I was not expecting that. I told him his manager and cashier are jerks. I returned the item via the return label and I was credited for the shorts only. Ummm until the items sell you dont know what your sales will be. Upon entering in the Carolina Place Mall Finish Line we seen 3 of the same shoes priced at $160, $160, & $70. We told her the sizes we wanted and she then proceeded to speak with a member of her management. Does Finish Line sell only athletic footwear and apparel? Cookie Notice They didnt even offer a refund and could not tell me if a pair would even become available or if they did when. I hope I have answered to your satisfaction , have a great day. The reason for this was supposedly they "might" ship the items out in separate boxes! I guess it's time to find another sneaker store. WebFinish Line reserves the right to restrict product quantities per order at our discretion. I can't even cancel the order (i don't see how) and they're not replying to my ticket, it's fricking crazy. Check out our Buy Online, Pick Up In Store Program to see if your local Finish Line store has the item you are looking for. I wouldn't even them a one star but had to! For more information, please see our Once again thanks Amazon for being a pain in the Arm. I like to be honest and I was assured that I will receive my shipment in two days. True but if you can only send 10 items out a day you dont go and list 1000 items for sale. If so, it could be that someone (possibly a buyer) has made a complaint about something youve sold or have listed. In addition to shipping, Finish Line has made some of its products available for in-store pickup. From there, you can track your page in real-time and sign up to receive tracking updates via text message. I wouldn't avoid finish line. By visiting finishline.com and our mobile app and keeping up with our social channels and our emails, youll stay in the know about launch times, product releases and product sellouts. Prom season is here, and you deserve to look and feel amazing for your big party! Placed order online only to receive someone else's order a week later along with all of their personal information in the box! See all the Frequently Asked Questions about Klarna. Everyone I spoke with was polite they just didn't have protocols to address this particular issue. With our Buy Online, Pick Up In Store Program, we do our best to make it easy for you to find the item you want online, purchase it and pick it up in store.
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